Organic Growth Team

Zeus Fire and Security•Paoli, PA

About The Position

The Organic Growth Team (OGT) Operations Lead identifies and removes operational barriers to organic growth across assigned Zeus hubs. Using operational, financial, and customer data, the role identifies performance constraints on revenue, implements practical solutions, and establishes repeatable processes that remain in place after the OGT engagement. The Operations Lead partners with hub leadership, sales, service, installation, and other functional teams so growth opportunities can be sold, scheduled, delivered, and sustained. The role is deployed to one or two hubs at a time based on identified growth opportunities and focuses on the operational execution needed to support RMR, service, RVM, Core Four, and cross-sell growth. The OGT is a small, semi-autonomous team that deploys together to priority hubs. It is the Operations Lead’s primary team and source of direction, standards, and accountability, while the role works day to day alongside hub leadership and local teams rather than replacing them. Operating with significant autonomy and influence, the Operations Lead is accountable for measurable improvements in capacity, productivity, and execution, while building capabilities that hubs can sustain after OGT engagement concludes.

Requirements

Bachelor’s degree in Business, Operations, or a related field.
7+ years of progressive operations, service, installation, branch, or field leadership experience.
Demonstrated track record of improving operational performance and business results.
Strong understanding of service and installation operations.
Experience managing geographically dispersed or field-based teams.
Ability to identify root causes and implement practical solutions.
Strong financial and analytical capabilities, including understanding revenue, productivity, utilization, and margin drivers.
Ability to influence local leadership and drive change without relying solely on direct authority.
Strong problem-solving skills, including root cause analysis and sustainable corrective actions.
Experience leading cross-functional initiatives in a multi-location environment.
Willingness to travel extensively and work directly within assigned hubs.
Ability, with or without reasonable accommodation, to effectively perform the essential functions of the job.
Ability to sit, stand, walk, and navigate job site environments for extended periods.

Nice To Haves

Experience in fire, security, field services, EPC (engineering, procurement, and construction), commercial construction, or another operationally complex service environment is strongly preferred.
Experience supporting acquisitions, integrations, or high-growth organizations is preferred.

Responsibilities

Use operational, financial, and customer data to identify performance gaps limiting organic revenue growth.
Assess service productivity, installation throughput, technician utilization, scheduling, backlog, staffing, and capacity to identify revenue opportunities.
Quantify the revenue impact of operational constraints and prioritize opportunities by size, feasibility, and customer impact.
Identify underperforming branches, service lines, teams, and processes where targeted intervention can unlock growth.
Partner with Sales and hub leadership to ensure the organization can convert and execute new sales and cross-sell opportunities.
Identify and resolve staffing, scheduling, installation, service, and technician deployment constraints that limit revenue.
Improve sales-to-operations handoffs, project throughput, service capacity, and technician utilization.
Ensure operations are prepared to support new services and Core Four offerings.
Lead targeted growth initiatives with defined objectives, owners, timelines, and metrics.
Establish baselines and track leading and lagging indicators to measure initiative impact.
Use performance data to identify root causes, adjust actions, and hold teams accountable for results.
Measure impact through revenue growth, productivity, capacity, backlog reduction, customer retention, and other defined business outcomes.
Identify operating practices that produce measurable growth or productivity improvements.
Partner with hub and functional leaders to standardize and implement proven practices across the organization.
Develop practical playbooks, tools, and processes that can be replicated across hubs.
Share performance insights and lessons learned to continuously improve the OGT growth model.
Travel and work directly within assigned hubs to support operational initiatives.