Order Operations Specialist

Lucid Motors • Amsterdam, NH

12d

About The Position

The Order Operations Specialist is an individual contributor supporting Lucid’s European order-to-delivery operations and reporting to the Supervisor, Order Operations. The role ensures customer and vehicle orders move accurately and efficiently through the transaction lifecycle, while providing operational support to Sales and Delivery teams. The Specialist owns day-to-day order execution, resolves transactional issues, maintains accurate data across systems, identifies process improvements, and ensures vehicles, invoices, payments, and customer documentation are ready for delivery.

The role offers direct exposure to the development and scaling of European automotive order operations, with opportunities to influence workflows, systems, and new purchase scenarios. Success is measured through accurate orderbook data, timely issue resolution, clear stakeholder communication, and improved operational consistency. The position is based in Amsterdam, The Netherlands; the expected onsite working pattern will be confirmed during recruitment. A background check may be required, conducted in line with European data protection laws and with candidate consent.

Requirements

• At least 2 years of experience in order management, sales operations, supply chain operations, fulfilment, or a similar operational role.
• Strong understanding of end-to-end order-to-delivery processes and their downstream operational impact.
• Completed vocational or higher-education qualification, or equivalent relevant professional experience in business operations, supply chain, automotive operations, logistics, or a related field.
• Ability to work independently, navigate ambiguity, and turn complex or undefined operational requirements into clear, structured, actionable outcomes.
• Strong ownership and accountability, including the ability to manage priorities independently, drive issues to resolution, and deliver high-quality outcomes in a fast-paced environment.
• Ability to manage complex transactional workflows, investigate discrepancies and root causes, identify recurring issues, prioritize competing requirements, and maintain accuracy across multiple systems.
• Continuous improvement mindset and ability to identify trends and inefficiencies, ask appropriate questions, challenge the status quo, and drive improvements to operational performance and customer experience.
• Strong written and verbal communication skills and ability to work effectively across Sales, Delivery, Logistics, Service, IT, and Finance-related functions.
• Fluent in English.

Nice To Haves

• Experience in a fast-paced, high-growth, or evolving operational environment where processes and systems are still being developed.
• Experience in automotive order management, vehicle delivery, vehicle allocation, registration, invoicing, or a comparable mobility environment.
• Additional European language proficiency; German, French, or Norwegian are examples, with a strong preference for French and/or German.
• Working knowledge of Salesforce, SAP, Microsoft Excel, Outlook, or similar order management, ERP, CRM, and reporting systems.
• Other European languages are a plus.

Responsibilities

• Process and maintain customer and vehicle orders accurately from placement through delivery, completing required changes correctly and on time.
• Investigate and resolve transactional issues involving order configurations, pricing, discounts, vehicle assignments, invoices, payments, and refunds, coordinating actions across teams and systems.
• Work with Sales, Delivery, Logistics, Service, and other operational teams to resolve order-related blockers and prepare vehicles and customer documentation for handover.
• Maintain accurate and consistent order, customer, vehicle, pricing, and payment data across the orderbook and connected systems, addressing discrepancies that could affect fulfilment, invoicing, or reporting.
• Manage vehicle allocation, release, and inventory visibility, ensuring orders are matched to the correct vehicles.
• Act as a primary operational contact for quote- and order-related enquiries and escalations, providing clear updates on order status, fulfilment, invoicing, vehicle readiness, and delivery.
• Identify and implement scalable processes, documentation, training materials, system enhancements, and automation opportunities to improve efficiency, consistency, and accuracy.
• Analyze recurring errors, process gaps, system limitations, and operational risks; identify root causes, raise improvement opportunities, and drive corrective actions with cross-functional stakeholders.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed