Order Specialist

The Container Store•Chicago, IL

About The Position

The Order Specialist manages daily customer orders to support timely, accurate processing and an organized stockroom. The role partners with the General Manager and Store Managers to keep the stockroom neat, safe, and organized, and helps deliver a positive experience for customers using curbside pickup and local delivery. The Order Specialist also leads on the salesfloor, supports store sales goals, and engages customers to help solve their organizational challenges.

Requirements

Strong computer skills.
Enjoys engaging with people and connecting with customers.
Focused attention to detail and solid organizational and prioritization skills, with the ability to work quickly and accurately under pressure.
Proven communication and coaching skills.
Makes strategic, effective decisions in the best interests of customers and the company, objectively processing information.
Flexibility in scheduling to accommodate the changing nature of retail.
Must be at least 18 years of age.

Nice To Haves

College degree preferred.
Two to five years of inventory experience preferred.

Responsibilities

Pull and prepare customer orders for pickup.
Evaluate daily customer order quantities to support curbside pickup and local delivery demand.
Complete daily tasks so orders are finished on time.
Communicate with customers about order issues and follow up through resolution.
Keep the stockroom organized and well-maintained to support the store’s visual and selling efforts.
Perform tasks accurately and promptly, meeting role expectations for pace and attention to detail.
Maintain and down-stock the Elfa product area in the stockroom.
Conduct daily location audits of customer orders.
Execute changes to staging locations and the Elfa Pull Sequence.
Review the Product Not Arriving as Expected Report and take timely action.
Help develop an efficient order-processing team that contributes to a positive customer experience.
Understand sales goals and hold oneself and staff accountable for achieving them.
Lead the salesfloor and perform other tasks or duties in partnership with Managers.
Engage customers to help solve their organizational challenges.

Benefits

Rewarding pay starting at $17.00 per hour, up to $17.50 per hour.
Health insurance plans.
Dental insurance plans.
Vision insurance plans.
401(k) retirement savings plan with optional investment guidance and assistance through Fidelity.
Competitive sick pay and paid time off.
For full-time associates: basic life insurance, disability insurance options, accident insurance, critical illness insurance, hospital indemnity insurance, and flexible spending accounts.
For full-time associates: parental leave policies, adoption and surrogacy assistance, and fertility and maternity support program.
For full-time associates: paid holidays, gym membership discounts, and a qualified transportation benefits program.
Employee discounts on products, custom spaces, services, gift cards, and pet insurance.
Service awards and retirement gifts, recognition for employees who exemplify core principles, and recognition of exceptional daily contributions.
Employee Resource and Affinity Groups.
Fun and collaborative work environment with opportunities to learn and grow.