Order Specialist

The Container Store Inc.•Chicago, IL

3d•$17 - $18

About The Position

The Order Specialist performs daily customer order management tasks to ensure timely, accurate order processing and an organized stockroom. The role partners with the General Manager and Store Managers to maintain a neat, safe, and organized stockroom. It also supports curbside pickup and local delivery, communicates with customers about order issues through resolution, and works with store managers on salesfloor and other store tasks. The role is expected to meet established time expectations while maintaining accuracy, timeliness, pace, and attention to detail.

Requirements

Strong computer skills.
Enjoy engaging with people and connecting with customers.
Focused attention to detail and strong organizational and prioritization skills, including the ability to work quickly and accurately under pressure.
Proven communication and coaching skills.
Ability to make strategic and effective decisions in the best interests of customers and the company, objectively processing information.
Flexibility in scheduling in response to the changing retail industry.
Must be at least 18 years of age.

Nice To Haves

College degree preferred.
Two to five years of inventory experience preferred.

Responsibilities

Pull and prepare customer orders for pickup.
Evaluate daily customer order quantities to support curbside pickup and local delivery demand.
Complete daily tasks so that all orders are processed on time.
Communicate and follow up with customers about order issues through resolution.
Manage and maintain an organized stockroom that supports the store’s visual and selling efforts.
Meet established time expectations while performing tasks accurately and promptly, with pace and attention to detail.
Maintain and down stock the Elfa product area in the stockroom.
Conduct daily location audits on customer orders.
Execute changes to staging locations and the Elfa Pull Sequence.
Review the Product Not Arriving as Expected Report and take timely action.
Help develop an efficient order processing team that supports a positive curbside pickup and local delivery customer experience.
Understand sales goals and hold oneself and staff accountable for achieving them.
Lead the salesfloor and perform other tasks or duties in partnership with managers.
Engage with customers to help solve their organizational challenges.

Benefits

Starting pay of $17.00 to $17.50 per hour.
Health insurance plans.
Dental insurance plans.
Vision insurance plans.
401(k) retirement savings plan with optional investment guidance and assistance through Fidelity.
Competitive sick pay and paid time off.
Basic life insurance for full-time associates.
Disability insurance options for full-time associates.
Accident insurance for full-time associates.
Critical illness insurance for full-time associates.
Hospital indemnity insurance for full-time associates.
Flexible spending accounts for full-time associates.
Parental leave policies for full-time associates.
Adoption and surrogacy assistance for full-time associates.
Fertility and maternity support program for full-time associates.
Paid holidays for full-time associates.
Gym membership discounts for full-time associates.
Qualified transportation benefits program for full-time associates.
Employee discounts on products, custom spaces, services, and gift cards.
Pet insurance for full-time associates.
Service awards and retirement gifts.
Employee Resource and Affinity Groups.
Fun and collaborative work environment with opportunities to learn and grow.