Millwork Order Specialist

Bayer Built Woodworks•Belgrade, MN

12d•$30 - $38

About The Position

The Millwork Order Specialist manages millwork product orders from the initial customer inquiry through order completion. Working closely with the outside sales team, customers, vendors, manufacturers, and internal departments, the specialist ensures accurate quotes, properly documented orders, timely delivery, and strong customer service. The role serves as a resource for millwork product knowledge, problem-solving, and order coordination. It includes educating lumberyards and customers about products, collaborating with internal shops when needed, and cross-training across team functions to build a broad understanding of the company’s products, services, and processes. The position is primarily office-based in an active environment with frequent interruptions, and may become stressful at times. The work involves extended periods at a desk and computer, with occasional visits to manufacturing, warehouse, or customer locations. The work week is primarily 40 hours, with scheduled hours potentially varying according to seasonality.

Requirements

High school diploma.
Strong organizational skills and attention to detail, particularly when reviewing specifications, measurements, quotes, and order documentation.
Excellent verbal and written communication skills.
Strong problem-solving abilities and the ability to work effectively with customers, vendors, and internal departments.
Ability to manage multiple priorities, meet deadlines, and adapt to changing customer needs.
Proficiency with computer systems, Microsoft Office applications, and order-management software.
Ability to work independently while contributing to a collaborative team environment.
Customer-focused approach and commitment to accuracy, accountability, and dependable service.
Ability to sit, stand, and work at a computer for extended periods.
Ability to review technical specifications, drawings, and product documentation.

Nice To Haves

Experience in millwork, building materials, residential construction, or special-order processing.
Working knowledge of doors, trim, moldings, and related millwork products.
A 2–4-year post-secondary degree, or equivalent industry experience.

Responsibilities

Partner with the outside sales team on problem-solving, quoting, product selection, training, and customer support.
Process and manage special orders for millwork products, including doors, trim, exterior units, and related materials.
Review order specifications, measurements, product details, pricing, and lead times for accuracy and completeness.
Coordinate with vendors and manufacturers on product availability, order status, delivery schedules, and discrepancies.
Provide ongoing product education and training for lumberyards, customers, and team members.
Collaborate with internal shops and departments on special requests, issue resolution, and order completion.
Maintain knowledge of company products, services, procedures, and ordering processes.
Assist with quotes, returns, warranty claims, order corrections, and other customer service needs.
Maintain accurate order records and documentation in company systems.
Build and maintain working relationships with customers, vendors, manufacturers, and coworkers.
Provide customer service while balancing accuracy, efficiency, communication, and timely follow-through.
Complete special projects and other assigned duties.
Respond promptly and professionally to customer phone calls and email requests.
Identify and resolve order issues, discrepancies, and delays promptly.
Collaborate and cross-train across the sales support team.