Supervisor Order Operations

Lucid Motors • Amsterdam, NH

10d

About The Position

The Supervisor, Order Operations is a hands-on people leader responsible for the daily performance of Lucid’s European Order Operations team in Amsterdam. Working alongside Order Operations Specialists, the role ensures consistent execution of the end-to-end order-to-cash process, accurate orderbook management, timely resolution of escalations, and coordinated delivery readiness. The Supervisor establishes performance visibility through KPIs and reporting, strengthens team accountability, and drives process standardization, improvement, and automation.

The European Order Operations team owns the end-to-end quote-to-cash process and serves as the main operational partner for Retail and Corporate Sales on order-related matters. It coordinates across Sales, Delivery, Logistics, Service, Production Control, IT, Finance, Tax, and Accounting to ensure accurate orders and timely deliveries. Its work combines daily operational execution with performance management, issue resolution, and continuous improvement, supporting orderbook accuracy, delivery readiness, and revenue recognition.

The role is based in Amsterdam, the Netherlands. The expected onsite working pattern will be confirmed during the recruitment process. A background check may be required during hiring, conducted in line with European data protection laws; candidates will be informed and asked to provide consent before it is conducted.

Requirements

• At least 5 years of experience in order management, operations, or supply chain, including team leadership or team lead experience.
• Proven experience coaching and developing operational teams while remaining hands-on in daily execution.
• Strong understanding of end-to-end order-to-delivery and order-to-cash processes.
• Proactive and structured approach to managing complex operational priorities in a fast-paced environment.
• Strong analytical, problem-solving, and cross-functional collaboration skills.
• Fluency in English.

Nice To Haves

• Additional European language skills.
• Experience developing KPIs, operational dashboards, standard operating procedures, and training materials.
• A strong continuous improvement mindset and experience identifying and implementing operational efficiencies.
• Experience with Salesforce and/or SAP in an order management or operational environment.
• Strong Microsoft Office skills, particularly Excel and PowerPoint.
• German and/or French language skills.

Responsibilities

• Lead and work alongside Order Operations Specialists to ensure consistent daily execution, adherence to standards and timelines, and accurate application of policies and processes.
• Own resolution of complex issues involving orders, VIN matching, pricing, configuration, invoicing, payments, refunds, and delivery readiness.
• Identify and escalate critical operational risks and capacity constraints.
• Safeguard orderbook accuracy and delivery readiness by validating vehicle availability, VIN-to-order matching, readiness checks, delivery milestones, and blockers in coordination with Delivery, Service, and Logistics.
• Define, monitor, and own KPIs, operational reports, and dashboards that show order-to-delivery progress, risks, and required actions.
• Identify operational inefficiencies and lead process standardization, automation, continuous improvement, and user acceptance testing for system changes.
• Coach and develop team members through structured feedback, knowledge sharing, training materials, and standard operating procedures.
• Monitor workload distribution, team capacity, and operational priorities to align resources with business needs and delivery commitments.
• Coordinate with Sales, Delivery, Logistics, IT, Service, Production Control, Finance, Tax, and Accounting to resolve dependencies, support revenue recognition, and deliver business initiatives.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed