Order Operations Manager

Brio Water Technology•City of Industry, CA

6d•$71,000 - $71,000

About The Position

Brio Water Technology is seeking a hands-on Order Operations Manager to oversee order management operations and contribute directly to day-to-day work. The role serves as the primary point of contact for order issues and coordinates with Purchasing, Warehouse, Inventory, Logistics, and Operations to move orders from receipt through fulfillment and delivery. The manager establishes best practices, supports and trains customer service team members as needed, and drives process improvements that enhance efficiency and customer experience. The ideal candidate is proactive, highly organized, resourceful, and comfortable making independent decisions with minimal supervision.

Requirements

At least 4 years of hands-on supervisory experience, customer service, wholesale customer service, order management, account management, or operations support experience.
Strong understanding of order management from entry through fulfillment.
Experience working closely with Warehouse, Purchasing, Inventory, and Logistics teams.
ERP experience required.
Excellent communication and conflict-resolution skills.
Strong organizational skills and exceptional attention to detail.
Ability to work independently and make sound decisions with minimal direction.
Advanced proficiency with Microsoft Excel, Outlook, and Microsoft Office.
Reliable, dependable, and committed to delivering exceptional customer service.
Proactive, self-starting approach and willingness to take ownership.
Ability to solve problems, lead by example, and work collaboratively across departments in a fast-paced environment.

Nice To Haves

Previous experience serving as a lead, senior representative, or manager.
Sage ERP experience.
Salesforce or other CRM experience.

Responsibilities

Serve as the lead resource for order management operations.
Manage customer orders from receipt through fulfillment and delivery.
Monitor order status and proactively communicate updates to customers.
Coordinate with Purchasing, Warehouse, Inventory, and Logistics teams to ensure timely order fulfillment.
Resolve escalated customer concerns, shipping issues, and order discrepancies.
Manage backorders, special orders, and custom orders while maintaining customer satisfaction.
Support Will Call customers and ensure a seamless pickup experience.
Identify process improvements that increase efficiency and enhance the customer experience.
Help train, mentor, and support customer service team members as needed.
Maintain accurate customer records and order documentation within ERP and CRM systems.
Partner cross-functionally to proactively address inventory shortages and fulfillment challenges.
Prioritize competing demands while maintaining accuracy and professionalism.