Sales Operations Specialist - Order Management

Robinson Lumber Company • New Orleans, LA

4d

About The Position

Robinson Lumber Company is hiring a Sales Operations Specialist for an order management-focused role. The specialist owns the customer and order lifecycle, overseeing accounts from order entry through shipment handoff. The work involves maintaining accurate data, coordinating across internal teams, and serving as a reliable point of contact throughout the process. It is fast-moving and reactive, with schedules and priorities that may change during the day.

No prior order management experience is required. The established operations team provides one-on-one training and mentoring. The role suits someone who can manage many moving pieces, set and quickly adjust priorities, and keep others informed. Tools and processes change frequently, with increasing use of AI and automation, so curiosity about new tools is important.

Requirements

• Strong computer skills and ability to learn new software quickly.
• Comfort with frequent, ongoing changes to tools, processes, and priorities.
• Ability to set priorities independently and adjust them quickly as needed.
• Strong project management instincts, including tracking multiple moving pieces through completion.
• Clear, proactive, and frequent communication in writing and conversation.
• Ability to thrive in a team environment, help others, and share information freely.
• Organization and composure under pressure while managing competing deadlines.
• Openness to working with AI and automation as a regular part of the job.

Nice To Haves

• Experience in operations, order management, supply chain, project coordination, or Salesforce.

Responsibilities

• Enter and validate sales orders and purchase orders.
• Manage multiple time-sensitive orders, adjusting quickly to schedule changes and urgent requests.
• Coordinate between Sales, Logistics, Credit, and Supply teams, keeping everyone aligned on status and next steps.
• Maintain accurate and complete order and shipment records in Salesforce and the ERP system.
• Monitor open orders and proactively follow up on status, readiness, and outstanding items.
• Use AI tools and automated workflows to improve order entry, tracking, and follow-up.
• Support credit management and escalate issues appropriately.
• Review and resolve order discrepancies, documentation gaps, and account issues.
• Perform other tasks as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed