Order Management Specialist

Solventum • San Antonio, TX

3d • Hybrid

About The Position

The Order Management Specialist processes incoming and backlogged orders to qualify products for insurance billing. The role works with internal sales and customer service teams, external customers, patients, and hospital partners to obtain documents needed to meet billing and payer requirements. It involves researching payer and clinical requirements to determine patient eligibility for services, communicating patients’ financial responsibility when needed, and providing professional customer service while managing competing priorities and complex cases. The specialist works independently and collaboratively in a hybrid remote environment, adapts to changing patient needs, and follows company policies and procedures. The position is hybrid and requires travel to San Antonio, Texas; travel may be up to 5%.

Requirements

• High school diploma/GED or higher from an accredited institution, completed and verified before starting.
• At least three years of customer service experience in a private, public, government, or military environment.
• Legally authorized to work in the country of employment without sponsorship for employment visa status.

Nice To Haves

• Three or more years of experience with Microsoft Office applications, including Word, Excel, and Outlook.
• Three or more years of related healthcare experience.

Responsibilities

• Work incoming and backlogged orders to qualify products for insurance billing.
• Coordinate with sales and hospital partners to collect documents required for billing and payer requirements.
• Provide professional customer service to internal and external customers.
• Work independently and as part of a team.
• Provide rotating holiday and weekend coverage.
• Adapt to changing patient needs and balance multiple competing priorities.
• Build and maintain patient, physician, and third-party payer loyalty, and increase orders through customer service, relationship management, and technology utilization.
• Research and interpret payer requirements and clinical factors to determine whether patients qualify for services.
• Communicate patients’ financial responsibility when necessary.
• Prioritize and problem-solve complex cases.
• Follow and enforce company policies and procedures, including corporate policies, procedures, and security standards.

Benefits

• Medical, dental, and vision benefits.
• Health Savings Accounts.
• Health Care and Dependent Care Flexible Spending Accounts.
• Disability benefits.
• Life insurance.
• Voluntary benefits.
• Paid absences.
• Retirement benefits.
• Relocation assistance may be authorized.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED