Order Management Specialist

Capital Brands Distributions, LLC. • Los Angeles, CA

11d

About The Position

Capital Brands is seeking an Order Management Specialist to manage the end-to-end order-to-delivery process for retail and distributor customers. The specialist serves as a link between customers, sales representatives, and warehouse, supply chain, and finance teams, ensuring orders are entered accurately, exceptions are resolved promptly, and shipments arrive on time. The role requires an understanding of customers’ businesses and the pace of the CPG market, including seasonal and promotional deadlines. The specialist processes purchase orders, monitors open and backordered orders, handles returns and claims, and provides regular order-status and service-level reporting. This person is the primary contact for order status, delivery, and account questions.

Requirements

• High school diploma with relevant experience, or a bachelor’s degree in Business Administration, Supply Chain Management, or Finance.
• At least 2 years of experience in order management, customer service, supply chain, or sales operations.
• Accuracy in order entry and validation across a high volume of accounts.
• Ability to manage a high-volume account portfolio and shifting priorities.
• Ability to resolve exceptions and discrepancies under tight seasonal and promotional deadlines.
• Clear verbal and written communication with customers, sales, and cross-functional teams.

Nice To Haves

• Experience in consumer packaged goods (CPG) or retail distribution.

Responsibilities

• Enter, review, and validate customer purchase orders received through manual entry, EDI, B2B portals, or eCommerce platforms in the ERP system.
• Monitor and clear daily order exceptions, including credit holds, pricing mismatches, compliance flags, and inventory allocations.
• Work with sales, warehouse/distribution, production/supply chain, transportation, and finance teams to prioritize shipments and align demand with available inventory.
• Monitor open, backordered, and unshipped orders, and coordinate with carriers and freight forwarders to support timely delivery.
• Serve as the main point of contact for retail buyers, distributors, and internal sales representatives regarding order status, backorders, delivery schedules, pricing questions, and escalations.
• Process return merchandise authorizations (RMAs), shipping discrepancies, and quality or warranty claims.
• Track KPIs such as first-response time, order-entry accuracy, and aged-order backlog.
• Produce daily and weekly order-status, inventory-position, and service-level reports.
• Adhere to company commercial and financial policies.

What This Job Offers

• Job Type: Full-time