Order Management Specialist

General Fasteners•Livonia, MI

5d•$45,000 - $55,000

About The Position

General Fasteners Company is hiring a full-time Order Management Specialist to support Account Managers and assigned customer accounts. The position coordinates customer orders from order entry through shipment, including order processing, material shipments, advance shipment notifications (ASNs), internal expedites, communication about supply constraints, and follow-up on customer requests. The specialist works with internal teams and customers to ensure timely, accurate order processing and resolve account concerns. Depending on the account, the role may also involve quotations, contract and purchase-order records, customer setup, pricing management, change requests and authorizations, excess and obsolete inventory investigations, report maintenance, and vendor-managed inventory serial files. The position requires strong customer service, communication, organization, analytical, and follow-up abilities, along with proficiency in ERP systems and Microsoft Office applications. The role requires sitting and working at a computer for up to eight hours per day. General Fasteners Company describes its workplace as casual and team-oriented, and emphasizes work-life balance and personal development.

Requirements

High school diploma or equivalent.
Strong sense of urgency and ownership, with a commitment to exceptional customer service.
Excellent verbal, written, and interpersonal communication skills.
Ability to identify and negotiate solutions aligned with company strategies and goals while gaining customer agreement.
Strong attention to detail and accuracy while meeting deadlines.
Ability to manage multiple detailed tasks with frequent interruptions.
Strong organizational and follow-up skills, including time management, planning, and adapting workload to shifting priorities.
Ability to identify potential and actual problems and take appropriate steps to prevent or resolve them.
Analytical ability to gather and interpret data, evaluate information, and draw accurate conclusions.
Proficiency in ERP systems and Microsoft Word, Excel (including VLOOKUP and pivot tables), and Outlook.
Willingness and ability to adapt to changing job requirements.
Ability to understand and follow established processes and procedures.
Ability to sit and work at a computer for up to eight hours per day.

Nice To Haves

Associate degree or higher.
Two or more years of related experience.
Experience in the fastener, distribution, or manufacturing industries.

Responsibilities

Support Account Managers and assigned customer accounts.
Coordinate orders, material shipments, and ASNs; enter, process, and manage incoming customer orders through shipment.
Coordinate internal expedites with Supply Chain, QA, Operations, and Logistics to ensure accurate and timely order processing.
Communicate supply constraints to customers and internal teams and coordinate order adjustments.
Respond to customer requests for shipping documentation and proof of delivery.
Analyze customer demand changes and communicate them internally to Buyers and externally to customers when appropriate.
Assist in investigating and resolving customer concerns in coordination with Operations, Supply Chain, QA, and Engineering.
Enter and track RMAs and replacement customer orders as needed.
Support Finance in resolving receivables and invoicing concerns, and process credits and debits as needed.
Follow up on customer and company requests and objectives.
Depending on the account, process, submit, and follow up on customer quotations.
Review contracts and purchase orders and manage records according to documented processes.
Initiate customer setup and track it through completion.
Manage customer pricing in the system.
Prepare, submit, and track customer drawing or specification changes, deviation requests, supplier change requests, and buy authorizations.
Investigate and compile supporting information to help reduce excess and obsolete inventory.
Update and maintain applicable reports in a timely manner.
Support GFC branches with contract VMI serial files, if applicable.