Order Management Specialist

Alliance Laundry System • Ripon, WI

7d • Hybrid

About The Position

Alliance Laundry Systems is a full-service commercial and industrial laundry equipment partner with over 110 years of industry experience. The company sells the Speed Queen®, UniMac®, and Huebsch® brands. The Order Management Specialist is part of the order management team and is responsible for accurately and promptly processing commercial equipment and parts orders. The role requires a detail-oriented, enthusiastic team member who can multitask in a fast-paced environment and communicate effectively while maintaining customer relationships. The position is based in Ripon, Wisconsin, with a hybrid schedule.

Requirements

• High school diploma or equivalent.
• 2–3 years of professional work experience in an office, operations, or customer-facing environment; equivalent combinations of education and experience will be considered.
• Strong written, verbal, and interpersonal communication skills, including the ability to communicate professionally with people across the organization and external stakeholders.
• Proficiency with systems, particularly Microsoft Office products.
• Strong organizational skills and the ability to manage workload, handle multiple priorities, and meet deadlines.
• Curiosity and attention to data and detail, with the ability to use multiple sources of data to identify appropriate solutions.
• Resilience and the ability to navigate ambiguity, change, and challenging customer situations confidently.
• Ability to sit for long periods, stand, use manual dexterity, stoop, bend, and lift up to 40 lbs.

Nice To Haves

• Exposure to manufacturing, distribution, or supply chain environments.
• Previous experience with SAP and Zendesk.
• Knowledge of order processing, especially in the manufacturing industry.

Responsibilities

• Support customers placing equipment and parts orders by providing information about features, pricing, availability, and shipping schedules.
• Receive and enter customer orders submitted by email and online to ensure timely processing.
• Track order progress and revisions to ensure shipments match the products ordered and scheduled shipping dates.
• Prepare and review export documents, including commercial invoices, packing lists, USMCA certificates, SLI’s, banking documents, sight drafts, and L/C’s.
• Request freight quotes and arrange logistics for international shipments.
• Prepare equipment and parts quotations.
• Create purchase orders for intercompany ordering that supports international and direct distribution.
• Help ensure high customer satisfaction through measured KPIs.
• Contribute to best practices and process improvement.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED