Order Management Representative

Aston Carter • Georgetown, KY

8d • $23 - $25 • Hybrid

About The Position

The Order Management Representative serves as a primary point of contact for customers, supporting orders from initial processing through delivery and helping provide an exceptional customer experience. The role partners with internal teams across sales, operations, and supply chain to coordinate product delivery, resolve issues, and keep customers informed. It also supports inventory management, logistics, sales initiatives, and continuous improvement in a collaborative, fast-paced environment.

This is a hybrid, full-time contract-to-hire position based in Georgetown, Kentucky. The schedule is Monday through Friday, either 7:30 a.m.–4:15 p.m. or 8:00 a.m.–5:00 p.m., with up to 10% travel. The pay range is $23–$25 per hour. A bachelor's degree is preferred, or candidates may qualify with 2–4 years of relevant experience.

Requirements

• Bachelor's degree preferred, or 2–4 years of experience in customer service, sales support, logistics, supply chain, operations, or a related field.
• Strong communication and relationship-building skills.
• Strong organizational skills and attention to detail.
• Ability to multitask and thrive in a fast-paced environment.
• Strong analytical and problem-solving abilities.
• Proficiency with Microsoft Excel, Word, Outlook, and PowerPoint.

Nice To Haves

• Experience with ERP systems.
• Japanese language skills.

Responsibilities

• Serve as a primary point of contact for customers, providing service and timely support.
• Process customer orders, inquiries, and updates accurately and efficiently.
• Coordinate with internal teams to support product delivery and resolve issues.
• Track order status and proactively communicate updates to customers.
• Manage order records and maintain accurate data in company systems.
• Monitor inventory levels and coordinate shipments to meet customer needs.
• Support sales initiatives by building customer relationships and identifying growth opportunities.
• Analyze order, inventory, and customer data to support business decisions and continuous improvement.
• Help resolve customer concerns and contribute to organizational process improvements.

Benefits

• Medical, dental, and vision coverage, subject to eligibility.
• Critical illness, accident, and hospital coverage, subject to eligibility.
• 401(k) retirement plan with pre-tax and Roth post-tax contributions available, subject to eligibility.
• Voluntary life and AD&D insurance for employees and dependents, subject to eligibility.
• Short- and long-term disability coverage, subject to eligibility.
• Health Spending Account (HSA), subject to eligibility.
• Transportation benefits, subject to eligibility.
• Employee Assistance Program, subject to eligibility.
• Time off and leave, including PTO, vacation, or sick leave, subject to eligibility.

What This Job Offers

• Job Type: Full-time