Order Management Analyst

Vertiv • Greenville, SC

2d

About The Position

The Order Management Coordinator serves as the primary point of contact for customer orders throughout the order lifecycle, partnering with Sales, Operations, Supply Chain, Finance, and customers to ensure accurate order entry, execution, communication, and invoicing. The role is responsible for activities from order receipt through shipment and invoice completion, proactively resolving issues, coordinating schedule and order changes, and ensuring customer requirements, company policies, and financial objectives are met.

The successful candidate will embrace Vertiv’s Core Principles and Behaviors to help execute its Strategic Priorities. Vertiv designs, manufactures, and services products and solutions that keep the world connected. The company reports $6.9 billion in revenue, a strong customer base, and global reach spanning nearly 70 countries.

Requirements

• Minimum of 2 years of order management, customer service, project coordination, or related experience.
• Excellent customer service and relationship management skills.
• Strong written and verbal communication skills.
• Excellent organizational, analytical, and interpersonal skills.
• Detail-oriented, with strong follow-through and problem-solving abilities.
• Proficiency in Microsoft Office applications, including Excel, Word, and Outlook.
• Ability to manage multiple priorities and work effectively in a fast-paced environment.
• Bachelor’s degree in Business or a related field required.
• Legally authorized to work in the United States; sponsorship is not provided.

Nice To Haves

• Previous account management, project coordination, or technical customer support experience.
• Experience working with ERP systems such as Oracle, SAP, or similar platforms.
• Experience supporting manufacturing, supply chain, or order fulfillment operations.
• Bilingual English/Spanish skills.

Responsibilities

• Manage customer orders throughout the order lifecycle, including order entry, order changes, scheduling, shipment coordination, invoicing, and project closeout activities.
• Serve as the primary liaison between customers, Sales, Operations, Supply Chain, and Finance; provide accurate order status updates, resolve issues, and ensure customer expectations are met.
• Coordinate production schedules, inventory requirements, and special-order requests with planning and operational teams to support on-time delivery and customer commitments.
• Use problem-solving and analytical skills to resolve order issues and manage escalations, ensure compliance with company policies and contractual requirements, and drive continuous improvement.
• Proactively identify and resolve order-related issues, including pricing discrepancies, configuration concerns, schedule changes, documentation requirements, shipment delays, and invoicing challenges.

What This Job Offers

• Job Type: Full-time