Order Management Analyst

Vertiv Group • Greenville, SC

1d

About The Position

The Order Management Coordinator serves as the primary point of contact for customer orders throughout the order lifecycle. Working with Sales, Operations, Supply Chain, Finance, and customers, the role ensures accurate order entry, execution, communication, and invoicing. Responsibilities extend from order receipt through shipment and invoice completion, including resolving issues proactively, coordinating schedule and order changes, and meeting customer requirements, company policies, and financial objectives. The successful candidate will embrace Vertiv’s core principles and behaviors to help execute its strategic priorities.

Requirements

• At least 2 years of experience in order management, customer service, project coordination, or a related area.
• Bachelor’s degree in Business or a related field.
• Excellent customer service and relationship management skills.
• Strong written and verbal communication skills.
• Excellent organizational, analytical, and interpersonal skills.
• Detail-oriented, with strong follow-through and problem-solving abilities.
• Proficiency with Microsoft Office applications, including Excel, Word, and Outlook.
• Ability to manage multiple priorities and work effectively in a fast-paced environment.
• Legally authorized to work in the United States; sponsorship is not provided.
• Able to meet the stated minimum travel requirement of 5%.

Nice To Haves

• Previous account management, project coordination, or technical customer support experience.
• Experience with ERP systems such as Oracle, SAP, or similar platforms.
• Experience supporting manufacturing, supply chain, or order fulfillment operations.
• Bilingual English/Spanish skills.

Responsibilities

• Manage customer orders throughout the full lifecycle, including order entry, order changes, scheduling, shipment coordination, invoicing, and project closeout activities.
• Act as the primary liaison among customers, Sales, Operations, Supply Chain, and Finance; provide accurate order status updates, resolve issues, and meet customer expectations.
• Coordinate production schedules, inventory requirements, and special-order requests with planning and operational teams to support on-time delivery and customer commitments.
• Use analytical and problem-solving skills to resolve order issues and manage escalations, ensure compliance with company policies and contractual requirements, and drive continuous improvement.
• Proactively address pricing discrepancies, configuration concerns, schedule changes, documentation requirements, shipment delays, and invoicing challenges to minimize business impact and improve customer satisfaction.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level