Analyst, Order Management

Tapestry•Jacksonville, FL

1d•Onsite

About The Position

The Analyst, Order Management manages order waves at Tapestry’s Jacksonville Fulfillment Center. The role plans, coordinates, and monitors order processing, balancing order volume, product availability, staffing, and facility capacity. It analyzes capacity and manages retail and direct-to-consumer orders, monitors workflow, and assigns orders to fulfillment associates or warehouse zones based on priority, product characteristics, and available resources. The analyst works with fulfillment operations management, supervisors, associates, Customer Support, and other cross-functional teams to address bottlenecks, resolve order issues, optimize productivity, and communicate order status. The position maintains order-wave information in the Warehouse Management System (WMS), audits picking, packing, and shipping accuracy, and extracts operational metrics using SQL. It also supports inventory optimization and slotting through SKU velocity and turnover analysis, and uses APIs to make WMS-related changes such as updating task priorities and pick-ticket headers or cancelling orders without available inventory.

Requirements

More than one year of experience in customer service or a related warehouse function.
Intermediate Excel skills.
Experience with WMS systems.
Strong decision-making, problem-solving, communication, and follow-up skills.

Nice To Haves

Bachelor’s degree in supply chain, analytics, or a related field preferred.
Advanced Excel and analytical experience.
Experience with WMS reporting.
Experience with SQL and APIs.
Three or more years of support roles within logistics, distribution, or related warehouse functions.

Responsibilities

Collaborate with fulfillment operations management to plan and schedule order waves based on order volume, product availability, staffing, and operational capacity.
Determine the appropriate timing and size of order waves to support efficient processing.
Analyze capacity and manage retail and direct-to-consumer orders.
Monitor order-wave progress and keep workflow on track.
Allocate orders to fulfillment associates or warehouse zones based on priority, product characteristics, and available resources.
Work with supervisors and associates to address bottlenecks, resolve issues, and improve productivity, including reallocating resources, adjusting workloads, and providing guidance.
Enter and update order-wave data in the WMS or other relevant software, including wave start and end times, order statuses, and inventory levels.
Audit order waves during and after processing to ensure orders are picked, packed, and shipped accurately and according to standards.
Extract and analyze operational metrics from the WMS database using SQL queries.
Monitor key performance indicators for waving, task completion, replenishment activities, and daily workflow.
Analyze SKU velocity and turnover rates to support inventory optimization and slotting initiatives.
Use SQL queries to retrieve metrics from warehouse management and inventory systems and provide data-driven support for lean inventory slotting strategies.
Use APIs to interface with the WMS and make programmatic changes, including updating task priorities and pick-ticket headers and cancelling orders without available inventory.
Communicate order status to Customer Support and other cross-functional groups, and collaborate to resolve issues and meet customer needs.