Order Management Representative
About The Position
The Order Management Representative supports order management, customer service, inventory coordination, and sales support. As a key point of contact for customers, the representative processes orders accurately, coordinates shipments, and addresses customer needs in a timely and professional manner. The role provides exposure to customer service, sales support, inventory, and logistics in a fast-paced, collaborative environment, contributing to customer satisfaction and business success. This is a full-time, hybrid contract-to-hire position based in Georgetown, Kentucky. Standard work hours are Monday through Friday, typically 7:30 a.m. to 4:15 p.m. or 8:00 a.m. to 5:00 p.m. Travel may be required up to approximately 10%. The role involves regular collaboration with customers and internal sales, operations, and supply chain teams. The position offers potential career growth into sales, operations, or supply chain roles. The pay range is $23.00–$25.00 per hour, with individual compensation dependent on factors including qualifications, skills, experience, job knowledge, location, and internal equity.
Requirements
- 24 years of experience in customer service, sales support, logistics, supply chain, or a related field, or a bachelor's degree in a relevant discipline.
- Strong verbal and written communication skills for interacting effectively with customers and internal stakeholders.
- Analytical ability to interpret order, inventory, and customer data.
- Strong organizational skills and attention to detail, including maintaining accurate records and managing multiple tasks.
- Problem-solving skills and sound judgment in resolving routine issues and determining when to escalate complex matters.
- Proficiency with Microsoft Excel, Word, Outlook, and PowerPoint.
- Ability to manage multiple priorities in a fast-paced environment while meeting deadlines and service expectations.
- Experience in order processing, order entry, and order management in a business setting.
- Customer service skills, including responsiveness, professionalism, and a focus on customer satisfaction.
- Experience with inventory management, inventory control, and inventory tracking processes.
Nice To Haves
- Bachelor's degree, especially in business, supply chain, logistics, or a related field.
- Experience working with ERP or business management systems.
- Japanese language skills.
- Hands-on experience with data entry and Excel-based data management.
- Experience in supply chain, logistics, or operations environments.
- Familiarity with sales support activities, including promotions and customer development initiatives.
- Ability to collaborate effectively with cross-functional teams, including sales, operations, and supply chain.
Responsibilities
- Process customer inquiries, orders, and order updates accurately and with attention to detail.
- Coordinate with internal teams on product delivery, service issues, and customer requests.
- Manage order bookings and maintain accurate records in relevant systems and databases.
- Monitor inventory levels and coordinate shipments to meet customer requirements and timelines.
- Track order status and provide customers with timely, proactive updates on orders and deliveries.
- Support sales efforts by maintaining customer relationships and identifying opportunities for additional business.
- Assist with promotions, customer development initiatives, and broader business growth activities.
- Prepare reports and analyze order, inventory, and customer data to support decision-making and continuous improvement.
- Resolve routine issues independently using sound judgment and escalate complex matters as needed.
- Collaborate with customers and sales, operations, and supply chain teams to improve processes and service quality.
- Perform additional duties as assigned to support the team and organization.
Benefits
- Medical insurance
- Dental insurance
- Vision insurance
- Critical illness, accident, and hospital coverage
- 401(k) retirement plan with pre-tax and Roth post-tax contribution options
- Voluntary life and AD&D insurance for the employee and dependents
- Short- and long-term disability coverage
- Health Spending Account (HSA)
- Transportation benefits
- Employee Assistance Program
- Time off and leave, including PTO, vacation, or sick leave, subject to eligibility and applicable terms
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
