Order Management Representative
Aston Carter•Georgetown, KY
•$23 - $25•Hybrid
About The Position
The Order Management Representative serves as a primary point of contact for customers, helping orders move smoothly from start to finish. The role works with internal teams across sales, operations, and supply chain to support timely product delivery, resolve issues, and provide an exceptional customer experience. It offers exposure to customer service, sales support, inventory management, logistics, and opportunities to advance into sales, operations, supply chain, or account management.
Requirements
- Bachelor's degree preferred, or 2–4 years of experience in customer service, sales support, logistics, supply chain, operations, or a related field.
- Strong communication and relationship-building skills.
- Highly organized with excellent attention to detail.
- Ability to multitask and thrive in a fast-paced environment.
- Strong analytical and problem-solving abilities.
- Proficiency with Microsoft Excel, Word, Outlook, and PowerPoint.
Nice To Haves
- Experience with ERP systems.
- Japanese language skills.
Responsibilities
- Serve as a primary point of contact for customers, providing exceptional service and timely support.
- Process customer orders, inquiries, and updates accurately and efficiently.
- Coordinate with internal teams to ensure smooth product delivery and issue resolution.
- Track order status and proactively communicate updates to customers.
- Manage order records and maintain accurate data in company systems.
- Monitor inventory levels and coordinate shipments to meet customer needs.
- Support sales initiatives by building strong customer relationships and identifying opportunities for growth.
- Analyze order, inventory, and customer data to support business decisions and continuous improvement.
- Help resolve customer concerns and contribute to process improvements across the organization.
Benefits
- Medical insurance
- Dental insurance
- Vision insurance
- Critical Illness, Accident, and Hospital coverage
- 401(k) retirement plan with pre-tax and Roth post-tax contributions
- Voluntary life and AD&D insurance for the employee and dependents
- Short- and long-term disability
- Health Spending Account (HSA)
- Transportation benefits
- Employee Assistance Program
- Time off/leave (PTO, vacation, or sick leave), subject to eligibility and applicable terms
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
