Order Management Specialist

Alliance Laundry Systems • Ripon, WI

8d • Hybrid

About The Position

Alliance Laundry Systems is a full-service commercial and industrial laundry equipment partner with over 110 years of industry experience. It sells Speed Queen®, UniMac®, and Huebsch® brands. The Order Management Specialist is part of the order management team and is responsible for accurate, timely processing of commercial equipment and parts orders. The role supports customer relationships and requires strong communication, attention to detail, and the ability to multitask in a fast-paced environment.

The position is based in Ripon, Wisconsin, with a hybrid schedule. Regular travel is not required. The role involves prolonged sitting and may also involve standing, manual dexterity, stooping, bending, and lifting up to 40 pounds.

Requirements

• High school diploma or equivalent.
• Two to three years of professional work experience in an office, operations, or customer-facing environment; an equivalent combination of education and experience will be considered.
• Strong written, verbal, and interpersonal communication skills, including the ability to communicate professionally across organizational levels and with external stakeholders.
• Proficiency with systems and Microsoft Office products.
• Strong organizational skills, including the ability to manage workload, handle multiple priorities, and meet deadlines.
• Curiosity and a data- and detail-oriented approach, with the ability to use multiple sources of data to identify appropriate solutions.
• Resilience and the ability to navigate ambiguity, change, and challenging customer situations.
• Ability to sit for long periods, stand, use manual dexterity, stoop, bend, and lift up to 40 pounds.

Nice To Haves

• Exposure to manufacturing, distribution, or supply chain.
• Previous experience with SAP and Zendesk.
• Knowledge of order processing, especially in the manufacturing industry.

Responsibilities

• Support customers placing equipment and parts orders by providing information about features, pricing, availability, and shipping schedules.
• Receive and enter customer orders submitted by email and online to ensure timely processing.
• Track order progress and revisions to ensure shipments match the products ordered and scheduled shipping dates.
• Prepare and review export documents, including commercial invoices, packing lists, USMCA certificates, SLI’s, banking documents, sight drafts, and L/C’s.
• Request freight quotes and arrange logistics for international shipments.
• Prepare equipment and parts quotations.
• Create purchase orders for intercompany ordering to support international and direct distribution.
• Support high customer satisfaction through measured KPIs.
• Contribute to best practices and process improvement.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED