Order Management Operator III

GN Group•Shakopee, MN

10d

About The Position

The Order Management Operator III receives and sorts packages; identifies and inventories contents; organizes products; identifies and saves patient settings; enters orders into the ERP system; distributes orders to appropriate areas; handles rush or expedited orders; transfers files and updates orders; and processes orders through a 3D printer and post-processing steps. The position also supports hearing-instrument order processing, device-history record management, product testing and troubleshooting, production scheduling, shell and mold preparation, printer setup, and laser serial-number engraving. The operator follows written work instructions and standard operating procedures and communicates order problems to appropriate personnel.

Requirements

High school diploma or GED.
Strong data-entry and computer skills.
Basic computer skills.
Strong basic math skills.
Word-processing and data-entry skills.
Written and verbal communication skills.
High degree of accuracy and close attention to detail.
Ability to read, comprehend, and follow written work instructions and SOPs.

Nice To Haves

One or more years of data-entry experience is strongly preferred.
One or more years of manufacturing experience is preferred.

Responsibilities

Download user settings into current software platforms.
Verify settings and route issues to the appropriate function when errors or mismatches occur.
Stamp or sticker order forms with correct information.
Diagnose product faults.
Confirm rechargeable products meet charging specifications.
Create, file, and retrieve device history records for hearing instruments.
Prioritize and schedule ship dates in accordance with established or expected turnaround times.
Communicate problems with incoming orders to appropriate personnel.
Invest shells to create a negative of the shell called an “investment.”
Set up 3D printers by cleaning and preparing them for the next batch.
Match and sort shells and molds.
Run and operate laser serial-number engraving equipment.
Disassemble hearing aids.
Perform DSA testing.
Read, comprehend, and follow written work instructions, SOPs, and related materials.
Receive and sort packages, identify and inventory contents, and organize products.
Identify and save patient settings and enter orders into the ERP system.
Pick up and distribute orders to the appropriate areas, including locating rush or expedited orders as needed.
Transfer files, update orders, and process orders through 3D printing and post-processing.