Order Management Analyst

C.H. Robinson • Eden Prairie, MN

1d

About The Position

C.H. Robinson is seeking an Order Management Analyst to ensure flawless execution of the order process from order placement through payment. This high-volume role combines analytical skills and a commitment to customer experience to identify and remove roadblocks in automated order processes. The analyst handles a broad range of tasks, including order planning, exception and inventory management, payment resolution, and process improvement to drive operational efficiency.

Requirements

• At least 1 year of customer service or account coordination-related experience.
• Proficiency in Microsoft Excel and ability to navigate multiple systems.
• Availability to work a flexible schedule, including some weekends and holidays.
• High school diploma or equivalent.

Nice To Haves

• Bachelor’s degree.
• Supply chain knowledge.
• Demonstrated commitment to excellent customer service.
• Strong written and verbal communication skills.
• Strong attention to detail.
• Team-oriented and able to collaborate in a fast-paced environment.
• Ability to work independently.
• Ability to think creatively and strategically, navigate ambiguity, and resolve issues in a timely manner.
• Process-oriented approach and ability to identify gaps and opportunities for improvement.
• Experience with Excel Macros and ability to identify breakdowns within Macros.

Responsibilities

• Oversee order management tasks, including shipment tracking, exception management, inventory reconciliation, stock forecasting and replenishment, invoicing, and reconciliation of claims, credits, and pricing.
• Resolve service failures and orders that do not flow properly through automated systems by using technology and process improvements to remove roadblocks.
• Build customer relationships through excellent service, professional communication, and prompt responses to inquiries.
• Maintain item-level information in company systems, including pack sizes, pricing, and commodity descriptions.
• Communicate complex and changing information to team members, customers, suppliers, and supplier partners.
• Use reporting to enhance customer experience, improve processes, and distribute operational information to the team.
• Meet tactical and operational KPI targets.

Benefits

• Three medical plans, including prescription drug coverage.
• Enhanced fertility benefits.
• Flexible Spending Accounts.
• Health Savings Account, including employer contribution.
• Dental and vision coverage.
• Basic and supplemental life insurance.
• Short-term and long-term disability.
• Paid observed holidays.
• Two paid floating holidays for U.S. hourly employees.
• Flexible Time Off for U.S. salaried employees, with no accruals or caps.
• Paid Time Off for other employees in the U.S. and Canada.
• Paid parental leave.
• Paid time off to volunteer in the community.
• Charitable Giving Match Program.
• 401(k) with 6% company matching.
• Employee Stock Purchase Plan.
• Career development, networking, and team-building opportunities.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED