Order Management Analyst

C.H. Robinson • Eden Prairie, MN

2d • $25 - $40

About The Position

C.H. Robinson is seeking an Order Management Analyst to ensure flawless execution of the order process from order placement through payment. This high-volume role combines analytical skills and a commitment to customer experience to identify and remove roadblocks in automated order processes. The analyst handles a broad range of work, including order planning, exception and inventory management, payment resolution, and process improvement to drive operational efficiencies. The role requires attention to detail and flexibility in response to shifting priorities.

Requirements

• Minimum 1 year of customer service or account coordination-related experience.
• Proficient in Microsoft Excel and able to navigate multiple systems.
• Available to work a flexible schedule, including some weekends and holidays.
• High school diploma or equivalent.

Nice To Haves

• Bachelor’s degree.
• Supply chain knowledge.
• Demonstrated commitment to excellent customer service.
• Strong written and verbal communication skills.
• Strong attention to detail.
• Team-oriented and able to work collaboratively in a fast-paced environment.
• Ability to work independently.
• Ability to think creatively and strategically, navigate ambiguity, and resolve issues in a timely manner.
• Process-oriented, with the ability to identify gaps and opportunities for improvement.
• Experience with Excel Macros and ability to identify breakdowns within Macros.

Responsibilities

• Oversee and carry out order management tasks, including tracking shipments, managing exceptions, conducting inventory reconciliation, forecasting and replenishing stock, handling invoicing, and reconciling claims, credits, and pricing.
• Resolve service failures and orders that do not flow through automated systems properly, using technology and process improvements to remove roadblocks.
• Build customer relationships through excellent service, professional communication, and prompt responses to inquiries.
• Maintain item-level data in company systems, including pack sizes, pricing, and commodity descriptions.
• Convey complex and dynamic information to team members, customers, suppliers, and supplier partners.
• Use reporting to enhance the customer experience, improve processes, and distribute operational information to the team.
• Perform to tactical and operational KPI targets.

Benefits

• Three medical plans, including prescription drug coverage.
• Enhanced fertility benefits.
• Flexible Spending Accounts.
• Health Savings Account, including employer contribution.
• Dental and vision insurance.
• Basic and supplemental life insurance.
• Short-term and long-term disability coverage.
• Paid observed holidays.
• Two paid floating holidays for U.S. hourly employees.
• Flexible Time Off (FTO) for U.S. salaried employees, with no accruals or caps.
• Paid Time Off (PTO) for other U.S. and Canada employees.
• Paid parental leave.
• Paid time off to volunteer in the community.
• Charitable Giving Match Program.
• 401(k) with 6% company matching.
• Employee Stock Purchase Plan.
• Career development, networking, and team-building opportunities.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED