Order Fulfillment Associate Full Time
About The Position
The Order Fulfillment Associate performs general warehouse and digital order fulfillment activities, including pulling merchandise from pick lists, moving items from the sales floor to a staging area, using a handheld RF scanner to verify merchandise and update locations, and operating equipment. The role supports BJ’s digital initiatives, including BOPIC, Curbside, Express Pay, and Ship from Club. The associate works to meet order deadlines and productivity expectations while following established operating procedures and club policies. The role also contributes to member service, safe and organized work areas, teamwork, and GOLD club standards. Regular, predictable, full attendance is an essential function of the job.
Requirements
- Regular, predictable, full attendance is an essential function of the job.
- Ability to continuously move about on hard surfaces and frequently bend, climb, crawl, handle, pull, reach, stoop, and position oneself to examine or scan merchandise.
- Ability to continuously lift objects up to 30 pounds; heavier or awkward objects may need to be lifted and moved with assistance.
- Ability to work around moving machinery and loud equipment, with possible exposure to temperature extremes when pulling refrigerated orders and occasional exposure to company-approved cleaning agents.
Nice To Haves
- Previous order-pulling experience.
- Big-box or wholesale retail experience.
- Previous RF scanner experience.
Responsibilities
- Pull merchandise from pick lists using a handheld RF scanner and verify merchandise and order counts.
- Move merchandise from the sales floor to the staging area and update merchandise locations as needed.
- Communicate inventory or equipment problems, expired or short-dated items, and replenishment needs to the appropriate team members.
- Work with the team to pull merchandise from the reserve area when possible to avoid sales-floor replenishment.
- Pick orders promptly and meet productivity requirements, service level agreements, performance metrics, and deadlines.
- Follow operational processes and established standard operating procedures for BOPIC, Curbside, and Ship from Club.
- Take responsibility for individual performance and work with club leadership when performance metrics are not met.
- Package orders securely according to standard operating procedures.
- Keep the Ship from Club area neat, clean, and organized; perform housekeeping duties, including removing trash and cardboard.
- Handle damaged goods and spoiled products according to standard operating procedures.
- Process returns to the club and determine how to handle them through DDR or the Membership desk.
- Maintain club policies, procedures, and dress code standards.
- Provide friendly, courteous service, address member concerns, and support a safe and positive member experience.
- Maintain clean and organized order storage bins and the OMNI area in accordance with safety and GOLD standards.
- Perform other assigned duties, including working in other departments as needed.
- Maintain regular, predictable, full attendance.
Benefits
- Weekly pay.
- Daily pay access to earned wages before payday; a fee may apply.
- Complimentary BJ’s Club Card Membership and a free Supplemental Membership for someone in the household.
- Paid time off, including vacation, personal and sick days, holidays, bereavement leave, and jury duty leave.
- Choice of three medical plans and optional dental, vision, Health Savings Account, and flexible spending account options.
- 401(k) retirement savings plan with company match for team members age 18 and older.
- Employee Stock Purchase Plan with shares available at a 15% discount through after-tax payroll deductions.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
