Order Fulfillment Associate Full Time
About The Position
The Order Fulfillment Associate performs general warehouse activities supporting BJ’s digital order services, including BOPIC, Curbside, Express Pay, and Ship from Club. The role involves pulling merchandise from pick lists, verifying items and counts with a handheld RF scanner, moving orders to staging, and packaging them according to standard operating procedures. Associates work to meet order deadlines, service-level agreements, productivity metrics, and established processes while communicating inventory, equipment, and replenishment issues to the club team. The position also includes maintaining a clean, organized OMNI/SFC work area; handling damaged, spoiled, expired, or short-dated products; processing returns; following club policies and safety procedures; and providing friendly, member-focused service. Regular, predictable, full attendance is an essential function. Other duties may be assigned, including work in other departments.
Requirements
- Regular, predictable, full attendance is an essential function of the job.
- Ability to continuously lift objects up to 50 pounds.
- Ability to move about continuously on hard surfaces and frequently bend, climb, crawl, handle, pull, reach, stoop, and position oneself to examine or scan merchandise.
- May need to lift and move heavy or awkward objects weighing more than 50 pounds with assistance.
Nice To Haves
- Previous order-pulling experience.
- Big-box or wholesale retail experience.
- Previous RF scanner experience.
Responsibilities
- Pull merchandise from pick lists using a handheld RF scanner and verify merchandise and counts.
- Move merchandise from the sales floor to the staging area and securely package orders according to standard operating procedures.
- Complete orders promptly while meeting productivity expectations, service-level agreements, performance metrics, and deadlines.
- Follow established processes and SOPs for BOPIC, Curbside, and Ship from Club.
- Communicate inventory or equipment problems, expired or short-dated items, and merchandise replenishment needs to the appropriate team members.
- Work with the team to pull merchandise from the reserve area when possible to avoid sales floor replenishment.
- Maintain a neat, clean, and organized OMNI/SFC work area, including removing trash and cardboard and maintaining storage bins.
- Handle damaged goods and spoiled products according to standard operating procedures.
- Process returns to the club and determine how to handle them via DDR or the Membership desk.
- Follow club policies and procedures, including dress code and safety standards.
- Deliver friendly, member-focused service and help resolve or escalate member concerns.
- Work collaboratively with team members and club leadership, including addressing individual performance when metrics are not met.
- Perform other assigned duties, including working in other departments as needed.
Benefits
- Weekly pay.
- Daily access to earned pay before payday; a fee may apply.
- Complimentary BJ’s Club Card Membership and a free Supplemental Membership for someone in the employee’s household.
- Paid time off, including vacation, personal, sick days, holidays, bereavement, and jury duty leave.
- Choice of three medical plans, with optional dental and vision coverage.
- Health Savings Account and flexible spending account options.
- 401(k) retirement savings plan with a company match for team members age 18 and older.
- Employee Stock Purchase Plan allowing purchases of BJ’s common stock at a 15% discount.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
