Order Fulfillment Associate Full Time
About The Position
The Order Fulfillment Associate performs general warehouse and order-fulfillment activities for BJ’s Wholesale Club’s digital initiatives, including BOPIC, Curbside, Express Pay, and Ship from Club. The role involves pulling merchandise from pick lists with a handheld RF scanner, verifying items and counts, moving merchandise to a staging area, and securely packaging orders according to standard operating procedures. The associate helps meet productivity requirements and service-level deadlines while communicating inventory or equipment issues and replenishment needs to the club team. The position also includes maintaining a clean, organized OMNI/SFC work area, handling damaged or spoiled products and returns according to procedures, and following club policies, safety standards, and dress-code requirements. Associates deliver friendly member service, work collaboratively with club teams, and may perform duties in other departments as needed. Regular, predictable, full attendance is an essential function.
Requirements
- Regular, predictable, full attendance is an essential function of the job.
- Ability to continuously move about on hard surfaces and perform physical tasks including bending, climbing, crawling, handling, pulling, reaching, and stooping.
- Ability to continuously lift objects up to 50 pounds; heavier or awkward objects may need to be moved with assistance.
Nice To Haves
- Previous order-pulling experience preferred.
- Big-box or wholesale retail experience preferred.
- Previous RF scanner experience preferred.
Responsibilities
- Pull merchandise from pick lists using a handheld RF scanner and verify merchandise and counts.
- Move merchandise from the sales floor to the staging area and securely package orders according to standard operating procedures.
- Communicate inventory or equipment problems and report expired or short-dated items on pick lists.
- Communicate replenishment needs to the club team and work with the team to pull merchandise from the reserve area when possible.
- Complete orders promptly and meet productivity expectations, service-level agreements, performance metrics, and deadlines.
- Follow operational processes, productivity standards, and established procedures for BOPIC, Curbside, and Ship from Club.
- Take responsibility for individual performance and work with club leadership when performance metrics are not met.
- Keep the SFC area neat, clean, and organized; perform housekeeping, including removing trash and cardboard.
- Handle damaged goods and spoiled products in accordance with standard operating procedures.
- Process returns to the club and determine how to handle them through DDR or the Membership desk.
- Maintain club policies and procedures, including dress-code and safety standards.
- Deliver friendly, courteous service and help address member concerns.
- Work collaboratively, support club standards, and perform other assigned duties, including work in other departments as needed.
- Maintain regular, predictable, full attendance.
Benefits
- Weekly pay
- Access to earned pay before payday (fee may apply)
- Complimentary BJ’s Club Card Membership and a free Supplemental Membership for someone in the household
- Paid time off, including vacation, personal, sick days, holidays, bereavement, and jury duty leave
- Medical plans, with optional dental, vision, Health Savings Account, and flexible spending account options
- 401(k) retirement savings plan with company match, available to team members 18 and older
- Employee Stock Purchase Plan with shares available at a 15% discount
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What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
