Order Fulfillment Associate Full Time

BJ's Wholesale Club • Warrington, PA

4d

About The Position

The Order Fulfillment Associate performs general warehouse and order-fulfillment activities for BJ’s Wholesale Club’s digital initiatives, including BOPIC, Curbside, Express Pay, and Ship from Club. The role involves selecting merchandise from the sales floor using a pick list and handheld RF scanner, verifying items and counts, moving orders to a staging area, and securely packaging orders according to standard procedures. The associate helps meet service-level agreements, productivity standards, and order deadlines while maintaining an organized and clean work area.

The role also includes communicating inventory, equipment, expired-item, and replenishment issues; handling returns, damaged goods, and spoiled products according to procedure; and following club policies, safety requirements, dress code, and operating procedures. Associates provide friendly service, address member concerns, work collaboratively, and may perform duties in other departments as needed. Regular, predictable, full attendance is an essential function.

Requirements

• Regular, predictable, full attendance is an essential function of the job.
• Ability to continuously lift objects up to 50 pounds.
• Ability, with assistance, to lift and move heavy and/or awkward objects weighing more than 50 pounds.
• Ability to perform job tasks that may involve bending, climbing, crawling, handling, pulling, reaching, and stooping.

Nice To Haves

• Previous order-pulling experience.
• Big-box or wholesale retail experience.
• Previous experience using an RF scanner.

Responsibilities

• Pull merchandise from pick lists and select orders from the sales floor using a handheld RF scanner.
• Use the handheld scanner to verify merchandise and update or confirm order information.
• Move merchandise from the sales floor to the staging area and securely package orders according to standard operating procedures.
• Meet order deadlines, productivity expectations, service-level agreements, performance metrics, and applicable key performance indicators.
• Communicate inventory or equipment problems, expired or short-dated items, and merchandise replenishment needs to the appropriate club team members.
• Work with the team to pull merchandise from the reserve area when possible to avoid replenishing from the sales floor.
• Follow operational efficiency, process, productivity, and standard operating procedures for BOPIC, Curbside, and Ship from Club.
• Keep the Ship from Club area neat, clean, and organized; perform housekeeping duties, including removing trash and cardboard.
• Handle damaged goods and spoiled products according to standard operating procedures.
• Process returns to the club and determine whether they should be handled through DDR or the Membership desk.
• Follow club policies and procedures, including dress code and safety standards.
• Deliver friendly service, address and de-escalate member concerns, and help maintain a safe and positive environment.
• Work collaboratively, maintain a positive attitude, and take responsibility for individual performance, working with club leadership when metrics are not met.
• Perform other assigned duties, including work in other departments as needed.
• Maintain regular, predictable, full attendance.

Benefits

• Weekly pay.
• Complimentary The Club Card Membership and a free Supplemental Membership for someone in the team member’s household.
• Paid time off, including vacation, personal, sick days, holidays, bereavement, and jury duty leave.
• Choice of three medical plans.
• Optional dental and vision coverage.
• Health Savings Account (HSA) and flexible spending account options.
• 401(k) retirement savings plan with a company match for eligible team members aged 18 and older.
• Employee Stock Purchase Plan allowing eligible team members to purchase BJ’s common stock at a 15% discount.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed