Order Fulfillment Associate Full Time
About The Position
The Order Fulfillment Associate performs general warehouse activities supporting BJ’s Wholesale Club’s digital order initiatives, including BOPIC, Curbside, Express Pay, and Ship from Club. The role involves pulling merchandise from pick lists, verifying items and quantities with a handheld RF scanner, moving orders from the sales floor to a staging area, and securely packaging orders according to standard operating procedures. The associate works to meet order deadlines, productivity expectations, service-level agreements, and performance metrics while following established processes and club policies. The position also includes communicating inventory and equipment problems, reporting expired or short-dated items, coordinating replenishment, handling returns and damaged or spoiled goods, and keeping the OMNI/SFC work area clean, organized, and safe. Regular, predictable, full attendance is an essential function.
Requirements
- Regular, predictable, full attendance is an essential function of the job.
- Ability to continuously lift objects up to 50 pounds; heavier or awkward objects may need to be lifted and moved with assistance.
- Ability to move about continuously on hard surfaces and frequently bend, climb, crawl, handle, pull, reach, stoop, and position oneself to examine or scan merchandise.
Nice To Haves
- Previous order-pulling experience preferred.
- Big-box or wholesale retail experience preferred.
- Previous RF scanner experience preferred.
Responsibilities
- Pull merchandise from pick lists using a handheld RF scanner and verify merchandise and counts.
- Move merchandise from the sales floor to the staging area and securely package orders according to standard operating procedures.
- Complete orders promptly and meet productivity requirements, service-level agreements, performance metrics, and deadlines.
- Follow operational processes and SOPs for BOPIC, Curbside, and Ship from Club.
- Communicate inventory or equipment problems, expired or short-dated items, and merchandise replenishment needs to the appropriate club team members.
- Work with the team to pull merchandise from the reserve area when possible to avoid sales-floor replenishment.
- Take responsibility for individual performance and work with club leadership when performance metrics are not met.
- Keep the SFC area neat, clean, organized, and safe; perform housekeeping duties, including removing trash and cardboard.
- Handle damaged goods and spoiled products according to standard operating procedures.
- Process returns to the club and determine how they should be handled, including through DDR or the Membership desk.
- Follow club policies, procedures, and dress-code standards.
- Support club standards and provide friendly, courteous service to members.
- Perform other assigned duties, including working in other departments as needed.
- Maintain regular, predictable, full attendance.
Benefits
- Weekly pay.
- Daily access to earned pay before payday; a fee may apply.
- Complimentary Club Card Membership and a free Supplemental Membership for someone in the household.
- Paid time off, including vacation, personal and sick days, holidays, bereavement, and jury duty leave.
- Medical plan options and optional dental, vision, Health Savings Account, and flexible spending account options.
- 401(k) retirement savings plan with company match for team members age 18 and older.
- Employee Stock Purchase Plan, allowing share purchases at a 15% discount through after-tax payroll deductions.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
