Order Fulfillment Associate Full Time

BJ's Wholesale Club • Upper Providence Township, PA

1d • $16 • Onsite

About The Position

BJ's Wholesale Club is seeking an Order Fulfillment Associate to join their team. This role is responsible for performing general warehouse activities, including picking merchandise from a pick list, moving it to a staging area, and using a handheld scanner to verify counts and update locations. The associate will also operate equipment and be involved in digital initiatives such as BOPIC, Curbside, Express Pay, and Ship from Club. The position emphasizes teamwork, honesty, integrity, and a commitment to member service and a safe, positive environment. Team members are expected to work with speed and agility, innovate, and maintain a friendly attitude. The role also involves delivering service excellence, resolving member concerns, and upholding "GOLD Member Standards" and "GOLD club standards" for a clean and organized environment.

Requirements

• Previous order pulling experience preferred.
• Big box/wholesale retail experience preferred.
• Previous RF scanner experience preferred.

Responsibilities

• Perform general warehouse activities including pulling merchandise from a pick list.
• Move merchandise from sales floor to staging area.
• Use handheld scanner to verify merchandise counts and update merchandise locations.
• Operate equipment.
• Work within all digital initiatives including: BOPIC, Curbside, Express Pay and Ship from Club.
• Carry out job functions and responsibilities as assigned.
• Support the application of club policies, procedures and compliance.
• Act with honesty and integrity and lead with the member in mind to address all concerns and to escalate any concerns, as appropriate.
• Ensure a safe and positive environment for members and each other.
• Embrace inclusion and diversity, by working together with collaboration and respect.
• Work as a team to achieve goals.
• Move with speed and agility in everything we do.
• Innovate and adapt.
• Maintain a friendly and positive attitude.
• Deliver service excellence through all points of contact.
• Resolve and deescalate to address every member concern.
• Ensure a safe and positive environment and experience for the members.
• Greet, Anticipate, Appreciate (GAA).
• Ensure the environment is Fast, Friendly Full, Fresh, Clean.
• Work as a team to deliver GOLD club standards daily.
• Work with commitment and pride to deliver GOLD - Grand opening look daily.
• Maintain a clean and organized environment, inside the OMNI Space.
• Organize member orders using bin storage based on gold standards.
• Ensure storage bins are regularly cleaned and maintained based on safety standards.
• Understand how to access and read production and/or financial performance reporting for your department.
• See the connection between consistent execution and the positive impact it can have on the business.
• Process member purchases by pulling merchandise from a pick list.
• Utilize a handheld scanner device (RF) to pick orders from the sales floor.
• Use handheld scanner device (RF) to verify merchandise.
• Communicate problems with inventory and/or equipment.
• Communicate expired or short-dated items included on pick list.
• Communicate with club team when merchandise needs to be replenished.
• Work with team to have merchandise pulled from reserve area, when possible, to avoid sales floor replenishment.
• Ensure all orders are picked in a timely manner to meet all productivity requirements.
• Work with a high level of urgency to ensure deadlines are met up to and including key performance indicators based on individual performance.
• Follow operational efficiencies, processes and productivity standards with adherence to established SOP for BOPIC, Curbside and Ship from Club.
• Take responsibility for individual performance and work with club leadership on individual performance when metrics are not met.
• Securely package the order in accordance with standard operating procedures.
• Ensure the SFC area is neat, clean, and organized.
• Perform general housekeeping duties, including removing trash and cardboard from the work area.
• Handle damaged goods and spoiled products in accordance with standard operating procedures.
• Process returns to the club and make determination on how to handle (via DDR or Membership desk).
• Maintain all club policies and procedures, including adhering to proper dress code standards.
• Meet OMNI productivity expectations regarding service level agreements (SLA”s), performance metrics and goals.
• Perform other duties as assigned, including working in other departments as needed.
• Maintain regular, predictable, full attendance.

Benefits

• Weekly Pay
• Free BJ’s Memberships
• Generous Paid Time Off (vacation, personal, sick days, holidays, bereavement, and jury duty leave)
• Flexible and Affordable Health Benefits (three medical plans, optional dental, vision, Health Savings Account (HSA), and flexible spending account options)
• 401(k) Retirement Savings Plan with company match
• Employee Stock Purchase Plan with a 15% discount

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed