Order Fulfillment Associate Full Time

BJ's Wholesale Club • Plymouth Meeting, PA

3d

About The Position

The Order Fulfillment Associate performs general warehouse and digital order fulfillment activities, including pulling merchandise from a pick list, moving merchandise from the sales floor to a staging area, using a handheld scanner to verify merchandise and update locations, and operating equipment. The role supports BJ’s digital initiatives, including BOPIC, Curbside, Express Pay, and Ship from Club. It requires timely, accurate order picking and packaging, adherence to standard operating procedures and productivity expectations, and a safe, clean, organized work area. The associate also supports members and club teams, follows club policies, and may perform duties in other departments as needed.

Requirements

• Regular, predictable, full attendance is an essential function of the job.
• Ability to continuously lift objects up to 50 pounds; heavier or awkward objects may need to be lifted and moved with assistance.
• Ability to work while continuously moving about and to frequently bend, climb, crawl, handle, pull, reach, stoop, and position oneself to examine or scan merchandise.
• Ability to work around moving machinery and loud equipment, with possible exposure to temperature extremes when pulling refrigerated orders and occasional exposure to company-approved cleaning agents.

Nice To Haves

• Previous order pulling experience.
• Big box or wholesale retail experience.
• Previous RF scanner experience.

Responsibilities

• Pull merchandise from pick lists and use an RF handheld scanner to select and verify orders.
• Move merchandise from the sales floor to the staging area and communicate inventory or equipment issues, expired or short-dated items, and replenishment needs.
• Coordinate with the club team to obtain merchandise from the reserve area when possible to avoid sales floor replenishment.
• Pick orders promptly and meet productivity requirements, service-level agreements, performance metrics, goals, and deadlines.
• Follow operational processes and standard operating procedures for BOPIC, Curbside, and Ship from Club.
• Securely package orders according to standard operating procedures.
• Keep the Ship from Club area neat, clean, and organized, and perform housekeeping such as removing trash and cardboard.
• Handle damaged goods and spoiled products according to standard operating procedures.
• Process returns to the club and determine whether to handle them via DDR or the Membership desk.
• Follow club policies, procedures, and dress code standards, and maintain regular, predictable, full attendance.
• Deliver friendly, courteous service; address and de-escalate member concerns; and help maintain a safe, positive environment.
• Work collaboratively to meet club standards and goals, and perform other assigned duties, including work in other departments as needed.

Benefits

• Weekly pay.
• Complimentary The Club Card Membership and a free Supplemental Membership for someone in the household.
• Paid vacation, personal, sick days, holidays, bereavement leave, and jury duty leave.
• Choice of three medical plans, with optional dental and vision coverage, a Health Savings Account, and flexible spending account options.
• 401(k) retirement savings plan with a company match for team members age 18 and older.
• Employee Stock Purchase Plan, allowing eligible team members to use after-tax payroll deductions to purchase BJ’s common stock at a 15% discount.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed