Order Fulfillment Associate Full Time

BJ's Wholesale Club • Northborough, MA

6d • $17 - $20

About The Position

The Order Fulfillment Associate performs general warehouse activities supporting BJ’s digital initiatives, including BOPIC, Curbside, Express Pay, and Ship from Club. The role involves pulling merchandise from pick lists, scanning and verifying items, moving orders from the sales floor to a staging area, and securely packaging orders according to standard operating procedures. Associates help maintain a clean, organized, and safe OMNI work area, follow club policies and operating procedures, and work with urgency to meet service-level agreements, productivity expectations, and deadlines. The role also includes communicating inventory, equipment, and replenishment needs; processing returns; and performing other duties or working in other departments as needed. Regular, predictable, full attendance is an essential function.

Requirements

• Regular, predictable, full attendance is an essential function of the job.
• Ability to continuously lift objects up to 50 pounds; heavier or awkward objects may need to be lifted or moved with assistance.
• Ability to move continuously on hard surfaces and frequently bend, climb, crawl, handle, pull, reach, stoop, and position oneself to examine or scan merchandise.

Nice To Haves

• Previous order-pulling experience.
• Big-box or wholesale retail experience.
• Previous RF scanner experience.

Responsibilities

• Pull merchandise from pick lists using a handheld RF scanner and verify merchandise and counts.
• Move merchandise from the sales floor to the staging area and update merchandise locations as required.
• Communicate inventory or equipment problems and report expired or short-dated items on pick lists.
• Coordinate replenishment with the club team and, when possible, have merchandise pulled from the reserve area to avoid sales-floor replenishment.
• Pick orders on time and meet productivity requirements, service-level agreements, performance metrics, and goals.
• Follow operating processes, efficiencies, productivity standards, and standard operating procedures for BOPIC, Curbside, and Ship from Club.
• Take responsibility for individual performance and work with club leadership when metrics are not met.
• Securely package orders in accordance with standard operating procedures.
• Keep the SFC area neat, clean, and organized; perform housekeeping, remove trash and cardboard, and handle damaged goods and spoiled products according to procedures.
• Process returns to the club and determine how they should be handled, including through DDR or the Membership desk.
• Follow club policies, procedures, and dress code standards.
• Provide friendly, courteous service, address member concerns, and contribute to a safe and positive environment.
• Maintain clean and organized OMNI storage, including cleaning and maintaining storage bins according to safety standards.
• Perform other assigned duties, including working in other departments as needed.
• Maintain regular, predictable, full attendance.

Benefits

• Weekly pay.
• Access to earned pay before payday; a fee may apply.
• Complimentary BJ’s Club Card Membership and a free Supplemental Membership for someone in the household.
• Paid time off, including vacation, personal, sick days, holidays, bereavement, and jury duty leave.
• Three medical plan options, with optional dental and vision coverage.
• Health Savings Account and flexible spending account options.
• 401(k) retirement savings plan with company match for team members age 18 and older.
• Employee Stock Purchase Plan, with shares of BJ’s common stock available at a 15% discount.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed