Order Fulfillment Associate Part Time
About The Position
The Order Fulfillment Associate performs general warehouse activities supporting BJ’s Wholesale Club digital initiatives, including BOPIC, Curbside, Express Pay, and Ship from Club. The role pulls merchandise from pick lists, verifies items and counts using a handheld RF scanner, moves merchandise from the sales floor to a staging area, and securely packages orders. Associates help meet order deadlines and productivity expectations, communicate inventory or equipment problems, and coordinate replenishment with club teams. The position also includes maintaining a clean, safe, and organized OMNI/SFC work area, handling returns and damaged or spoiled products according to procedures, and supporting other departments as needed. The associate is expected to provide friendly member service, follow club policies and standard operating procedures, and work collaboratively with team members and club leadership. Work involves continuous movement on hard surfaces and frequent handling and scanning of merchandise. Lifting up to 50 pounds is continuous; heavier or awkward items may need to be moved with assistance. The work environment may include moving machinery, loud equipment, temperature extremes when pulling refrigerated orders, and occasional exposure to approved cleaning agents.
Requirements
- Regular, predictable, full attendance is an essential function of the job.
- Ability to continuously lift objects up to 50 pounds; heavier or awkward items may require assistance.
- Ability to move continuously on hard surfaces and frequently bend, climb, crawl, handle, pull, reach, stoop, and position oneself to examine or scan merchandise.
- Ability to work around moving machinery and loud equipment, and sometimes in temperature extremes when pulling refrigerated orders.
- Ability to meet OMNI productivity expectations, service-level agreements, performance metrics, and goals.
Nice To Haves
- Previous order-pulling experience.
- Big-box or wholesale retail experience.
- Previous RF scanner experience.
Responsibilities
- Pull merchandise from pick lists using a handheld RF scanner and verify merchandise and counts.
- Move merchandise from the sales floor to the staging area and securely package orders according to standard operating procedures.
- Complete orders promptly to meet deadlines, service-level agreements, productivity requirements, and performance goals.
- Communicate inventory and equipment problems, including expired or short-dated items on pick lists.
- Coordinate with club teams to replenish merchandise and, when possible, pull merchandise from reserve areas to avoid sales-floor replenishment.
- Follow operating procedures and productivity standards for BOPIC, Curbside, and Ship from Club.
- Take responsibility for individual performance and work with club leadership when performance metrics are not met.
- Keep the SFC area neat, clean, and organized; perform housekeeping, remove trash and cardboard, and maintain storage bins according to safety and club standards.
- Handle damaged goods and spoiled products in accordance with standard operating procedures.
- Process returns to the club and determine whether to handle them through DDR or the Membership desk.
- Follow club policies and procedures, including dress code standards, and support compliance and a safe environment.
- Provide friendly service, address and de-escalate member concerns, and escalate concerns when appropriate.
- Work collaboratively, maintain a positive attitude, and uphold GOLD Member and club standards.
- Maintain regular, predictable, full attendance.
- Perform other assigned duties, including working in other departments as needed.
Benefits
- Weekly pay.
- Access to earned pay before payday through Daily Pay; a fee may apply.
- Complimentary The Club Card Membership and a free Supplemental Membership for someone in the household.
- Paid time off including vacation, personal and sick days, holidays, bereavement, and jury duty leave.
- Medical plan options, with optional dental and vision coverage, Health Savings Account, and flexible spending account options.
- 401(k) retirement savings plan with a company match for team members age 18 and older.
- Employee Stock Purchase Plan, with shares of BJ’s common stock available at a 15% discount through after-tax payroll deductions.
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
No Education Listed
