Order Fulfillment Associate Part Time

BJ's Wholesale Club • Clarence, NY

7d

About The Position

The Order Fulfillment Associate performs general warehouse and digital order fulfillment activities, including pulling merchandise from pick lists, verifying items and counts with a handheld RF scanner, moving merchandise from the sales floor to a staging area, and operating equipment. The role supports BJ’s digital initiatives, including BOPIC, Curbside, Express Pay, and Ship from Club (SFC), and is responsible for completing orders accurately and on time while meeting productivity and service-level expectations.

The associate provides friendly, courteous service to members, addresses or escalates concerns, follows club policies and standard operating procedures, and contributes to a safe, clean, organized, and inclusive environment. The position also involves packaging orders, handling returns and damaged or spoiled goods, communicating inventory or equipment issues, and performing housekeeping and other assigned duties, including work in other departments as needed.

Requirements

• Regular, predictable, full attendance is an essential function of the job.
• Ability to continuously lift objects up to 50 pounds.
• Ability to lift and move heavy or awkward objects weighing more than 50 pounds with assistance.
• Ability to move continuously on hard surfaces and frequently bend, climb, crawl, handle, pull, reach, stoop, and position oneself to examine or scan merchandise.

Nice To Haves

• Previous order-pulling experience.
• Big-box or wholesale retail experience.
• Previous RF scanner experience.

Responsibilities

• Pull merchandise from pick lists and process member purchases in a fast, courteous, and friendly manner.
• Use handheld RF scanner devices to pick orders and verify merchandise.
• Move merchandise from the sales floor to the staging area.
• Communicate inventory and equipment problems, expired or short-dated items, and replenishment needs to the appropriate club team members.
• Coordinate with the team to pull merchandise from the reserve area when possible to avoid sales-floor replenishment.
• Complete orders promptly and meet productivity requirements, deadlines, service-level agreements, performance metrics, and goals.
• Follow operational efficiency, process, productivity, and standard operating procedure requirements for BOPIC, Curbside, and Ship from Club.
• Take responsibility for individual performance and work with club leadership when performance metrics are not met.
• Package orders securely in accordance with standard operating procedures.
• Keep the SFC area neat, clean, and organized, including maintaining and cleaning storage bins according to safety standards.
• Perform general housekeeping, including removing trash and cardboard from the work area.
• Handle damaged goods and spoiled products in accordance with standard operating procedures.
• Process returns to the club and determine whether to handle them through DDR or the Membership desk.
• Follow club policies, procedures, compliance requirements, and dress code standards.
• Deliver service excellence, address or deescalate member concerns, and help maintain a safe, positive member experience.
• Work collaboratively to achieve goals and uphold club standards, including GOLD Member Standards and GOLD club standards.
• Maintain regular, predictable, full attendance.
• Perform other assigned duties, including working in other departments as needed.

Benefits

• Weekly pay.
• Daily Pay access to earned wages before payday; a fee may apply.
• Complimentary Club Card Membership and a free Supplemental Membership for someone in the household.
• Paid time off, including vacation, personal and sick days, holidays, bereavement leave, and jury duty leave.
• Choice of three medical plans, with optional dental and vision coverage.
• Health Savings Account and flexible spending account options.
• 401(k) retirement savings plan with a company match for eligible team members age 18 and older.
• Employee Stock Purchase Plan with the opportunity to purchase BJ’s common stock at a 15% discount, subject to eligibility requirements.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: No Education Listed