Order Entry Specialist
About The Position
Aston Carter is seeking an Order Entry Specialist for a growing team in Saint Paul, Minnesota. The specialist serves as a connection between customers, distributors, sales representatives, and internal departments, ensuring orders are processed accurately and delivered on time. This role suits someone with administrative, customer service, or order processing experience who enjoys a fast-paced, collaborative environment. This is a fully onsite contract-to-hire position. The pay range is $23.50–$25.00 per hour. Individual compensation depends on qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other job-related factors. Subject to eligibility and applicable plan terms, benefits for this temporary role may include medical, dental, and vision coverage; critical illness, accident, and hospital coverage; a 401(k) retirement plan; life insurance; short- and long-term disability; a health spending account; transportation benefits; an employee assistance program; and time off or leave.
Requirements
- High school diploma or GED.
- At least 2 years of customer service experience in a professional office environment.
- At least 2 years of experience using Microsoft Office, including Excel.
- Strong data entry and order processing skills with a high level of accuracy.
- Excellent communication and organizational skills.
- Ability to manage multiple priorities and work independently.
- Strong attention to detail and problem-solving abilities.
Nice To Haves
- Experience using ERP systems; Epicor experience is highly preferred.
- Previous order processing or customer service experience in a manufacturing environment.
- Experience supporting distributors, sales representatives, or territory-based customers.
- Knowledge of shipping, billing, and production processes.
- Experience working cross-functionally in a fast-paced business environment.
Responsibilities
- Enter and process customer orders accurately within the ERP system.
- Review purchase orders for pricing, quantities, shipping requirements, and product specifications.
- Verify customer information and ensure order details are complete before processing.
- Respond to customer and sales team inquiries about order status, pricing, products, and shipping updates.
- Coordinate with Shipping, Production, Quality, Sales, and Accounting to support timely order fulfillment.
- Track orders throughout the process and proactively communicate updates.
- Assist customers with returns, credits, exchanges, and issue resolution.
- Maintain accurate customer records and documentation.
- Support multiple sales territories and customer groups.
- Participate in process improvement initiatives and special projects.
Benefits
- Medical, dental, and vision coverage, subject to eligibility and plan terms.
- Critical illness, accident, and hospital coverage, subject to eligibility and plan terms.
- 401(k) retirement plan with pre-tax and Roth post-tax contributions available, subject to eligibility and plan terms.
- Voluntary life and AD&D insurance for the employee and dependents, subject to eligibility and plan terms.
- Short- and long-term disability, subject to eligibility and plan terms.
- Health Spending Account (HSA), subject to eligibility and plan terms.
- Transportation benefits, subject to eligibility and plan terms.
- Employee Assistance Program, subject to eligibility and plan terms.
- Time off/leave, including PTO, vacation, or sick leave, subject to eligibility and plan terms.
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What This Job Offers
Career Level
Entry Level
Education Level
High school or GED
