Order Entry Specialist
About The Position
The Order Entry Specialist joins the Customer Service team in Wallingford, Connecticut. The role is responsible for accurately processing customer orders in Oracle, supporting customer onboarding, and ensuring contractual and operational requirements are properly captured. The ideal candidate has strong attention to detail, communicates effectively with internal teams, and can manage multiple priorities in a fast-paced manufacturing environment. The position also provides general administrative support to the Customer Service team and serves as backup for front desk operations, including handling incoming calls and visitor access, as needed. Other duties and responsibilities may be assigned by the supervisor.
Requirements
- Associate degree or equivalent work experience required.
- Strong organizational skills and excellent attention to detail.
- Effective written and verbal communication skills.
- Strong problem-solving abilities and sound judgment.
- Ability to prioritize tasks and manage multiple responsibilities.
- Ability to interpret purchase orders and understand downstream business requirements.
Nice To Haves
- 1–3 years of experience in order entry, customer service operations, or a related field preferred.
- Experience with ERP systems; Oracle is preferred.
- Proficiency in Microsoft Office applications, particularly Excel and Outlook.
- Prior experience in a manufacturing environment is a plus.
Responsibilities
- Accurately process customer orders in Oracle, including header creation, line entry, and mass uploads.
- Translate customer requirements into internal language to support production.
- Maintain accurate customer part numbers, pricing, shipping instructions, and order details.
- Identify order discrepancies and coordinate resolution with appropriate internal departments.
- Support new customer onboarding, including account setup coordination with Finance.
- Ensure contractual, quality, and operational requirements are accurately captured.
- Identify opportunities to improve order accuracy and processing efficiency.
- Provide general administrative support to the Customer Service team as needed.
- Serve as backup for front desk operations, including incoming calls and visitor access, as needed.
- Perform other duties and responsibilities as assigned by the supervisor.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
Associate degree
