Order Entry Specialist

Aston Carter • Saint Paul, MN

2d • $24 - $25 • Onsite

About The Position

The Order Entry Specialist connects customers, distributors, sales representatives, and internal departments to ensure orders are processed accurately and delivered on time. The role supports multiple sales territories and customer groups in a fast-paced, collaborative environment. It is based onsite in Saint Paul, Minnesota, and is listed as contract to hire.

Requirements

• High school diploma or GED.
• At least 2 years of customer service experience in a professional office environment.
• At least 2 years of experience using Microsoft Office, including Excel.
• Strong data entry and order processing skills with a high level of accuracy.
• Excellent communication and organizational skills.
• Ability to manage multiple priorities and work independently.
• Strong attention to detail and problem-solving abilities.

Nice To Haves

• Experience using ERP systems; Epicor experience is highly preferred.
• Previous order processing or customer service experience in a manufacturing environment.
• Experience supporting distributors, sales representatives, or territory-based customers.
• Knowledge of shipping, billing, and production processes.
• Experience working cross-functionally in a fast-paced business environment.

Responsibilities

• Enter and process customer orders accurately in the ERP system.
• Review purchase orders for pricing, quantities, shipping requirements, and product specifications.
• Verify customer information and confirm order details are complete before processing.
• Respond to customer and sales team inquiries about order status, pricing, products, and shipping updates.
• Coordinate with Shipping, Production, Quality, Sales, and Accounting to support timely order fulfillment.
• Track orders and proactively communicate updates.
• Assist customers with returns, credits, exchanges, and issue resolution.
• Maintain accurate customer records and documentation.
• Support multiple sales territories and customer groups.
• Participate in process improvement initiatives and special projects.

Benefits

• Medical insurance, if eligible.
• Dental insurance, if eligible.
• Vision insurance, if eligible.
• Critical illness, accident, and hospital coverage, if eligible.
• 401(k) retirement plan with pre-tax and Roth post-tax contributions, if eligible.
• Voluntary life and AD&D insurance for the employee and dependents, if eligible.
• Short- and long-term disability coverage, if eligible.
• Health Spending Account (HSA), if eligible.
• Transportation benefits, if eligible.
• Employee Assistance Program, if eligible.
• Time off or leave, which may include PTO, vacation, or sick leave, if eligible.

What This Job Offers

• Career Level: Entry Level
• Education Level: High school or GED