Order Entry Specialist

IMCD • Westlake, OH

2d

About The Position

The Order Entry Specialist supports IMCD customers by accurately and promptly entering customer purchase orders. The role involves reviewing customer orders and requirements, processing and confirming orders, and handing them off smoothly to the Customer Care Specialist. The specialist verifies order details—including product specifications, quantities, packaging requirements, certifications, and delivery instructions—against company standards; communicates professionally with customers and internal stakeholders; and follows up on missing or unclear information. The role also supports continuous improvement by identifying recurring order issues and recommending process enhancements. A high school diploma or equivalent and one year of customer service or data entry experience are required. Prior experience with Salesforce CRM or JD Edwards ERP and a typing speed of at least 50 words per minute are preferred.

Requirements

• High school diploma or equivalent.
• One year of experience in a customer service or data entry role.
• High degree of accuracy and attention to detail.
• Strong verbal and written communication skills, with the ability to communicate in a friendly and professional manner.
• Strong organizational and time-management skills, including the ability to manage multiple priorities and tasks simultaneously.
• Proficiency in Microsoft Office applications.
• Ability to thrive in a fast-paced environment with tight deadlines.
• Ability to remain stationary, sitting or standing, for extended periods while performing computer-based work.
• Ability to operate a computer, keyboard, mouse, and other office equipment.
• Ability to move around the office to access files and equipment or attend meetings.
• Ability to occasionally lift and carry items weighing 10–20 pounds.
• Visual acuity to view a computer screen and read documents for prolonged periods.
• Ability to communicate clearly in person, over the phone, and in writing.

Nice To Haves

• Prior experience with Salesforce CRM or JD Edwards ERP system.
• Minimum typing speed of 50 words per minute.

Responsibilities

• Review and accurately enter customer purchase orders into the system, ensuring details are complete, correct, and aligned with company standards.
• Communicate professionally and courteously with customers and internal stakeholders about order details and clarifications.
• Identify discrepancies, unclear instructions, or missing order information and seek clarification from customers or internal teams.
• Develop a strong understanding of customer requirements in complex, regulated industries, including aerospace, pharmaceuticals, and specialty manufacturing.
• Identify recurring order issues and recommend process enhancements to support continuous improvement.
• Provide a smooth hand-off of processed orders to the Customer Care Specialist.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED