Order Entry Specialist

Fame•Wilmington, DE

About The Position

We are seeking a detail-oriented and organized Order Entry Specialist to join our team. The successful candidate will be responsible for accurately processing customer orders, maintaining records, and ensuring timely communication with internal departments and clients. This role is ideal for someone who thrives in a fast-paced environment and values accuracy, efficiency, and excellent customer service.

Requirements

High school diploma or equivalent (associate degree preferred)
Previous experience in order entry, data capture, administration, or customer service
Strong attention to detail and accuracy
Excellent verbal and written communication skills
Proficiency in Microsoft Office and order management/ERP systems
Ability to multitask and work under pressure
Strong organizational and problem-solving skills

Nice To Haves

Experience with CRM or ERP software
Knowledge of inventory or supply chain processes
Experience in a fast-paced operations environment

Responsibilities

Accurately enter customer orders into the company system
Review orders for completeness, pricing, product availability, and accuracy
Communicate with customers regarding order status, discrepancies, or missing information
Coordinate with sales, warehouse, logistics, and customer service teams
Maintain accurate customer and order records
Process order changes, cancellations, and returns when required
Monitor order workflows to ensure timely fulfillment
Resolve order-related issues professionally and efficiently
Generate reports and assist with administrative tasks as needed