Order Entry Specialist - Dental Lab

International Dental Arts • Tulsa, OK

4d

About The Position

At a dental laboratory that manufactures custom-made dental prosthetics, the Order Entry Specialist is the critical first step in the production process. The role accurately reviews prescriptions and enters digital or analog cases into the lab system, helping ensure each case is crafted accurately and on time. This fast-paced position calls for high energy, a positive attitude, typing speeds of 45–55 WPM, and flexibility to work overtime as needed. The schedule is Monday through Friday, 9:00 am to 6:00 pm, with overtime as needed.

Requirements

• High school diploma, GED equivalency, or current enrollment.
• Fluent ability to read, write, speak, and understand English.
• Typing speed of 45–55 WPM.
• Strong computer skills.
• Dependable, organized, and accuracy-focused.
• Strong people skills, clear speech, good grammar, and a pleasant phone presence.
• Ability to collaborate between departments and work well in a team environment.
• Positive attitude and excellent attention to detail.
• Ability to sit for extended periods.
• Reliable and consistent attendance and punctuality.
• Ability to remain calm, courteous, and professional when dealing with all types of people.
• Ability to understand and apply procedures and work instructions for assigned areas and follow quality-system requirements.
• Ability to understand how individual performance can affect organizational success and product quality.

Nice To Haves

• Knowledge of and/or experience with dental terminology.
• Dental laboratory or dental office experience.
• Prior order entry, case review, invoicing, or administrative experience.

Responsibilities

• Enter digital and analog cases into the lab system accurately and promptly.
• Review prescriptions, doctor notes, scans, models, photos, and attachments for required information.
• Verify case type, material, shade, due date, tooth numbers, restoration type, and special instructions.
• Identify missing, unclear, or conflicting information before releasing cases to production.
• Communicate missing information or concerns to Customer Success, QC, or leadership as needed.
• Ensure digital files are attached and routed correctly.
• Ensure all case entries for the day have been entered.
• Maintain accuracy, organization, and consistency in case entry.
• Support production by ensuring cases are entered correctly the first time.
• Follow applicable procedures, work instructions, quality-system requirements, safety requirements, and PPE requirements.
• Safeguard company and patient information in accordance with the company’s Confidentiality Agreement.

Benefits

• Medical, dental, and vision insurance.
• Short-term disability insurance.
• Life and AD&D insurance.
• Eight paid company holidays after 90 days.
• Paid time off after one year.
• 401(k) with company match.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED