Order Entry Coordinator – Dental
About The Position
The Order Entry Coordinator supports the Dental business by processing customer and dealer orders accurately from order entry through shipment. Order entry and order maintenance comprise about 80% of the role, with approximately 10–20 orders per day or about 200 per month. Most customer communication is by email, with limited phone work. The position works closely with dealers, sales representatives, third-party logistics providers, warehouse partners, and internal teams. Process improvement is gradual and ongoing, with occasional projects rather than being the primary focus. The position is hybrid or remote, requires the employee to live in New York, and involves about 10% travel. The role is suited to a detail-oriented person who enjoys steady, accurate work and wants to continue learning and building skills. The company describes its environment as one where employees can take on responsibility quickly and offers competitive compensation, benefits, incentive opportunities, and an excellent work environment.
Requirements
- High school diploma or equivalent.
- 1–3 years of experience in order entry, customer service, order management, sales operations, logistics, or a related support role.
- Experience entering and maintaining orders or other transactions with a high level of accuracy.
- Clear, professional written communication, especially by email, with customers, dealers, vendors, logistics providers, sales teams, and internal stakeholders.
- Strong attention to detail and ability to keep business records accurate.
- Proficiency with Microsoft Office, including Excel and Outlook.
- Ability to manage a steady daily workload, meet deadlines, and work independently in a hybrid or remote setting.
- Strong organizational, problem-solving, and follow-through skills.
- Ability to recognize operational issues and escalate them appropriately.
- Must live in New York.
- Willingness to travel about 10% of the time.
- Must be authorized to work for any employer in the United States.
Responsibilities
- Enter and process 10–20 customer and dealer orders per day accurately and on time.
- Maintain orders through fulfillment, including changes, holds, cancellations, and shipment confirmations.
- Verify customer, dealer, pricing, and shipping details before releasing orders.
- Maintain accurate customer, dealer, pricing, order, and shipment records in company systems.
- Respond primarily by email to customers, dealers, and sales representatives regarding order status, shipments, and documentation.
- Follow up on order issues and keep relevant parties informed until issues are resolved.
- Handle customer-specific requirements, documentation requests, and account updates.
- Coordinate with third-party logistics providers and warehouse partners to ensure orders ship correctly and on time.
- Monitor inventory and shipment activity and flag potential supply or fulfillment problems early.
- Assist with invoicing, sales data entry, chargebacks, expense processing, and reporting as needed.
- Identify opportunities to improve the accuracy and efficiency of order handling and contribute to gradual process improvements and occasional projects.
- Maintain records in accordance with company policies, internal controls, and quality standards.
- Perform other duties and special projects as assigned.
Benefits
- Competitive compensation package with base pay and an annual incentive designed to reward individual performance and align rewards with corporate and team performance.
- Robust healthcare package.
- Wellness reimbursements.
- Three weeks of paid time off.
- Ten company holidays.
- Paid parental leave.
- Education reimbursement.
- Matching 401(k) plan.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
