Order Entry Specialist - Dental Lab

Specialty Appliances LLC•Tulsa, OK

About The Position

At a dental laboratory that manufactures custom-made dental prosthetics, the Order Entry Specialist is the critical first step in the production process. The role involves accurately reviewing prescriptions and entering digital or analog cases into the laboratory system. It is a fast-paced position requiring high energy, a positive attitude, typing speeds of 45–55 WPM, strong attention to detail, and flexibility to work overtime as needed to help ensure cases are crafted accurately and on time. The schedule is Monday through Friday, 9:00 am to 6:00 pm, with overtime as needed. The position supports production by ensuring cases are complete, accurate, and properly routed before release. It also requires collaboration with other departments, protection of company and patient information, adherence to quality procedures and safety requirements, and the ability to sit for extended periods.

Requirements

High school diploma, GED equivalency, or currently enrolled.
Fluent ability to read, write, speak, and understand English.
Typing speed of 45–55 WPM.
Strong computer skills.
Dependable, organized, and accuracy-focused.
Strong people skills, clear speech, good grammar, and a pleasant phone presence.
Ability to work collaboratively between departments and positively as part of a team.
Excellent attention to detail.
Ability to sit for extended periods of time.
Ability to remain calm, courteous, and professional when dealing with all types of people.
Ability to understand and apply procedures and work instructions and follow quality-system requirements.
Ability to safeguard confidential company and patient information and follow safety requirements.

Nice To Haves

Knowledge of and/or experience with dental terminology.
Dental laboratory or dental office experience.
Prior order entry, case review, invoicing, or administrative experience.

Responsibilities

Accurately enter digital and analog cases into the laboratory system in a timely manner.
Review prescriptions, doctor notes, scans, models, photos, and attachments for required information.
Verify case type, material, shade, due date, tooth numbers, restoration type, and special instructions.
Identify missing, unclear, or conflicting information before releasing cases to production.
Communicate missing information or concerns to Customer Success, Quality Control, or leadership as needed.
Ensure digital files are attached and routed correctly.
Ensure all case entries for the day have been entered.
Maintain accuracy, organization, and consistency in case entry.
Support production by ensuring cases are entered correctly the first time.
Apply procedures and work instructions for assigned areas and follow quality-system requirements in standard operating procedures and work instructions.
Safeguard company and patient information in accordance with the company’s Confidentiality Agreement.
Follow safety requirements and wear appropriate personal protective equipment as required.
Maintain reliable attendance and punctuality and remain courteous and professional when dealing with others.