Order Entry/email Specialist

TEKsystems•Tinley Park, IL

9d•Onsite

About The Position

The Customer Experience Associate (CEA) will be responsible for handling customer order requests and email responses, performing order entry into ERP and CRM systems, and managing a high volume of emails (50-100+ daily). This role involves answering customer questions regarding shipping, product availability, and pricing, as well as researching issues to provide the best customer experience. The CEA will also create cases for customer issues and coordinate with other functional units to quickly resolve specific customer requests and needs. The position focuses on handling both internal and external customer inquiries and providing proactive solutions. Team members are provided extensive on-the-job training to fully prepare them for their role.

Requirements

2+ years of customer service experience from a products company or customer service role that had KPI's (no call center candidates from scripted environment)
Order Entry in an ERP
Microsoft Outlook, Microsoft Word
General Computer Skills
Email Communication heavy
HS diploma

Nice To Haves

Claims experience (order claims processing)
CRM - Microsoft Dynamics
Inbound Phone experience 50+ volume
Microsoft Excel

Responsibilities

Handling customer order requests and email responses
Order Entry of customer orders and customer requests into ERP and CRM systems
Answering questions customers have about shipping, product availability and pricing
Research questions and use systems to provide customer with the best experience
Create cases for issues customers have
Coordinating across all functional units to quickly resolve specific customer requests and needs, both stated and implied
Handling both internal and external customer inquiries as well as provide proactive solutions