Order Entry Specialist

Aston Carter•Lodi, CA

1d•Onsite

About The Position

Do you enjoy working with orders, quotes, details, and customer needs—and want to take the next step into a professional role with a well-established manufacturing company?! This role involves developing a strong working rapport with a national customer base, working strategically with customers, peers, and management, and reviewing customer requests to provide quotes that match their requirements. You will follow up via email and phone to determine if quotes have been won or lost, receive and accurately enter customer orders, and coordinate shipping to meet customer expectations. Collaboration with Production Control, Manufacturing, Purchasing, Engineering, and Accounting departments during all phases of the quote and order processes is key, as is reviewing and resolving customer issues that may arise.

Requirements

Strong computer skills, particularly with Excel and Microsoft Office.
Ability to multitask in a fast-paced environment.
Exceptional oral and written communication skills.
Excellent phone etiquette.
Ability to develop knowledge of all products and services offered.
Basic math knowledge, including some geometrical functions.

Nice To Haves

Experience with ERP systems is useful but not required.
Ability to read and interpret basic blueprints is desired but not required.

Responsibilities

Develop a strong working rapport with our national customer base.
Work strategically with customers, peers, and management.
Review customer requests and provide quotes that match their requirements.
Follow up via email and phone to determine if quotes have been won or lost.
Receive and accurately enter customer orders.
Coordinate shipping to meet customer expectations.
Collaborate effectively with Production Control, Manufacturing, Purchasing, Engineering, and Accounting departments during all phases of the quote and order processes.
Review and resolve customer issues that may arise.