Order Entry Specialist

TEKsystems•Tinley Park, IL

1d•Onsite

About The Position

We are seeking a detail-oriented Order Entry Specialist to support a high-volume order management and customer operations team. This role is heavily focused on accurate order entry, ERP and CRM system navigation, and professional email-based customer support. The ideal candidate is reliable, adaptable, and comfortable working independently in a fast-paced, team-oriented environment. This position is open due to internal promotions and offers strong long-term growth potential for candidates who demonstrate accountability, attention to detail, and a strong customer-first mindset.

Requirements

2+ years of customer service experience in a non-scripted, performance-based environment
Hands-on order entry experience using an ERP system
Strong proficiency with Microsoft Outlook and Microsoft Word
Excellent written communication skills with an emphasis on professional email support
General computer and system navigation skills
High school diploma or equivalent
Ability to work independently, manage priorities, and remain accountable in an onsite setting

Nice To Haves

Experience with CRM systems, particularly Microsoft Dynamics
Order claims or exception management experience
Inbound phone support experience (50+ calls/day)
Working knowledge of Microsoft Excel
Familiarity with inventory lookup and availability tools

Responsibilities

Accurately enter customer orders and service requests into ERP and CRM systems
Manage a high volume of customer emails (50–100+ per day) with professionalism and urgency
Respond to customer inquiries related to order status, shipping, product availability, and pricing
Research and resolve order discrepancies using internal systems and documentation
Create and manage cases for customer issues and order exceptions
Coordinate across internal functional teams (logistics, supply chain, sales support) to resolve customer needs
Provide proactive communication and transparency throughout the order fulfillment process
Deliver a consistent, frictionless customer experience across multiple communication channels
Handle both internal and external inquiries while applying strong problem-solving and critical-thinking skills