Order Entry Specialist

Aston Carter•Lodi, CA

10h•Onsite

About The Position

This role is for an Order Entry Specialist within a well-established manufacturing company, focusing on managing customer orders and quotes. The specialist will be responsible for building strong relationships with a national customer base, strategically collaborating with internal teams, and handling the entire process from reviewing customer requests and providing accurate quotes to entering orders and coordinating shipping. A key aspect of the role involves following up on quotes, resolving customer issues, and continuously learning about the company's products and services.

Requirements

Strong computer skills, particularly with Excel and Microsoft Office.
Strong organizational skills and attention to detail.
Ability to multitask in a fast-paced environment.
Exceptional oral and written communication skills.
Excellent phone etiquette.
Ability to develop knowledge of all products and services offered.
Basic math knowledge, including some geometrical functions.

Nice To Haves

Experience with ERP systems.
Ability to read and interpret basic blueprints.
College, Community College degree, or online classes (certificate).
Enthusiasm, self-confidence, and a positive attitude.
Possess some mechanical aptitude.
Manufacturing, auto retail or similar industries preferred.

Responsibilities

Develop a strong working rapport with our national customer base.
Work strategically with customers, peers, and management.
Review customer requests and provide quotes that match their requirements.
Follow up via email and phone to determine if quotes have been won or lost.
Receive and accurately enter customer orders.
Coordinate shipping to meet customer expectations.
Collaborate effectively with Production Control, Manufacturing, Purchasing, Engineering, and Accounting departments during all phases of the quote and order processes.
Review and resolve customer issues that may arise.
Commit to daily learning and put in 100% effort.