Order Entry Specialist

TEKsystems•Tinley Park, IL

1d•Onsite

About The Position

Deliver a world‑class customer experience—every interaction, every time. We’re looking for a Customer Experience Associate (CEA) who thrives on solving problems, managing details, and creating seamless customer journeys. In this role, you’ll be the frontline connection between our customers and the broader organization, ensuring orders, questions, and issues are handled accurately and professionally. Our company is known for providing exceptional customer experiences, and we invest heavily in training to ensure you’re fully prepared and confident in your role from day one.

Requirements

2+ years of customer service experience in a product‑based environment or KPI‑driven role
Hands‑on experience with order entry in an ERP system
Strong email communication skills in a high‑volume environment
Proficiency with Microsoft Outlook and Microsoft Word
Solid general computer skills and attention to detail
High School diploma or equivalent

Nice To Haves

Claims or order claims processing experience
CRM experience, preferably Microsoft Dynamics
Inbound phone support experience (50+ calls/day)
Working knowledge of Microsoft Excel

Responsibilities

Manage a high volume of customer emails (50–100+ per day) and order requests
Enter and manage customer orders and inquiries in ERP and CRM systems
Serve as a trusted resource for questions related to shipping, pricing, product availability, and order status
Research customer questions using multiple systems to provide accurate, timely solutions
Create and track cases to address customer issues and ensure resolution
Collaborate across internal teams to resolve customer needs—both expressed and anticipated
Communicate directly with customers across multiple channels
Provide transparency and updates by applying critical thinking and problem‑solving skills
Handle internal and external inquiries while proactively offering solutions
Support exception management and reporting as needed
Consistently deliver a smooth, frictionless customer experience