Order Entry Associate I

Pella Corporation•Pella, IA

About The Position

Develops and executes quotes for National Accounts from the Customer Service Center, serving as a liaison among Pella Corporation, Pella National Accounts, and Pella Sales Representatives. The role handles quote inquiries and requests, requiring strong organization, prioritization, coordination, communication, and decision-making skills. A complete understanding of Pella products and their applications is needed. The position offers a flexible work environment, but candidates must be local to the Pella, Iowa area because on-site training is required. Work hours are 8:30 a.m.–5:00 p.m., Monday through Friday. Training lasts three months and takes place on-site in Pella, Iowa. Pay is $16.65 per hour, with eligibility for supplemental earnings such as overtime; actual compensation may depend on factors including skills, experience, geography, and internal equity. The position has no supervisory responsibilities.

Requirements

Three to six months of related experience and/or training, or an equivalent combination of education and experience.
Ability to read and interpret architectural plans, emails, standard work documents, and procedure manuals.
Ability to write routine reports and correspondence and speak effectively before customer or employee groups.
Ability to calculate figures and amounts such as discounts and apply basic mathematical concepts.
Ability to use common-sense reasoning to follow written, oral, or diagrammatic instructions and address problems involving several concrete variables in standardized situations.
Computer skills with PQM, OSC, Word, Excel, and PowerPoint.
Strong organizational, prioritization, coordination, interpersonal, written communication, verbal communication, and decision-making skills.
Attention to detail, focus, accuracy, and ability to meet deadlines, including 24-hour quote turnaround requirements.
Ability to sit and talk or hear regularly; occasionally stand, walk, handle or feel objects, and reach with hands and arms; lift or move up to 25 pounds occasionally.
Close vision, ability to view computer screens, and ability to adjust focus.

Nice To Haves

One-year certificate from a college or technical school, or an associate degree (A.A.) or equivalent from a two-year college or technical school.
Extensive knowledge of competitors’ products to convert them appropriately into Pella products.

Responsibilities

Prepare and verify domestic quotes using PQM software to support customer satisfaction.
Develop knowledge to prepare variance quotes in PQM.
Receive and act on contacts from National Accounts and National Account Sales Representatives regarding customer concerns about existing quotes and requests for new quotes.
Maintain excellent relationships with internal and external customers.
Analyze consumer documentation professionally and accurately, balancing customer needs with the corporation’s interests.
Work with National Accounts and Architectural Services to obtain information needed for quotes involving special product requests.
Initiate quotes from emails, architectural plans, and window schedules; check dimensions, pricing, and other details for accuracy.
Make revisions to existing quotes as needed.
Meet quote turnaround requirements, including stringent 24-hour deadlines, while maintaining professional customer support during interruptions and peak periods.
Develop working knowledge of Pella products and accessories and communicate accurately with consumers about technical issues.
Maintain detailed, accurate notes of communications with National Account stores for potential order discrepancies or invoice collection issues.
Assist with training new department personnel.