Order Entry Associate I

Pella Windows & Doors•Pella, IA

3d•Hybrid

About The Position

The Order Entry Associate I develops and executes quotes for National Accounts from the Customer Service Center. The role frequently interacts with National Accounts and serves as a liaison among Pella Corporation, Pella National Accounts, and Pella Sales Representatives. It responds to quote inquiries and customer contacts, and requires strong organization, prioritization, coordination, communication, and decision-making skills, along with a thorough understanding of Pella products and their applications. The position prepares and verifies domestic quotes using PQM software, analyzes customer documentation, and works with National Accounts and Architectural Services on special product requests. It requires careful attention to details such as dimensions and pricing, the ability to initiate quotes from emails, architectural plans, and window schedules, and the ability to meet a 24-hour quote turnaround during demanding periods. The associate maintains accurate communication notes, supports customers on technical product questions, may revise existing quotes, and assists with training new department personnel. No supervisory responsibilities are assigned. The work schedule is 8:30 a.m.–5:00 p.m., Monday through Friday. The role offers a flexible work environment, but candidates must be local to the Pella, Iowa area because three months of on-site training in Pella is required. The listed pay is $16.65 per hour, with eligibility for supplemental earnings such as overtime; actual compensation may vary based on candidate-specific factors. The work environment is an office with usually moderate noise.

Requirements

Strong organizational skills and the ability to prioritize and coordinate tasks to meet deadlines.
Excellent interpersonal, written, and verbal communication skills.
Decision-making skills.
Ability to read and interpret architectural plans, emails, standard work documents, and procedure manuals.
Ability to write routine reports and correspondence and speak effectively before customer or employee groups.
Ability to calculate figures and amounts such as discounts and apply basic math concepts.
Ability to follow written, oral, or diagrammed instructions and solve problems involving several concrete variables in standardized situations.
Computer skills with PQM, OSC, Word, Excel, and PowerPoint.
One-year college or technical-school certificate, an associate degree or equivalent, and/or three to six months of related experience or training, or an equivalent combination of education and experience.
Must be local to the Pella, Iowa area and able to complete three months of on-site training.
Ability to sit and talk or hear regularly; occasionally stand, walk, handle or feel objects, and reach with hands and arms; lift or move up to 25 pounds (not common); and perform close-vision and computer-screen work.

Nice To Haves

One-year certificate from a college or technical school, an associate degree, or equivalent.
Extensive knowledge of competitors’ products to convert them appropriately into Pella products.

Responsibilities

Prepare and verify domestic quotes through PQM software and develop knowledge to perform variance quotes.
Receive and respond to contacts from National Accounts and National Account Sales Representatives about customer concerns, existing quotes, and new quote requests.
Analyze consumer documentation professionally and accurately, balancing customer needs with the corporation’s interests.
Work closely with National Accounts and Architectural Services to obtain information needed for quotes involving special product requests.
Check quote details, including dimensions and pricing, and initiate quotes using emails, architectural plans, and window schedules.
Make multiple revisions to existing quotes when required and avoid costly quote inaccuracies.
Provide ongoing customer support and maintain a professional demeanor during interruptions and peak periods.
Complete quotes within the required 24-hour turnaround time.
Develop working knowledge of Pella products and accessories to communicate accurately with consumers about technical issues.
Maintain detailed and accurate notes of communications with National Account stores.
Assist with training new personnel in the department.