Optometric Technician - Warby Parker Westborough

Warby Parker•Westborough, MA

24d

About The Position

Warby Parker is seeking an Optometric Technician to work with Optometrists and provide patients with a smooth, high-quality eye exam experience in a retail setting. The role supports high patient volume by performing pre-testing and preliminary clinical data collection, assisting with in-person and video-assisted exams where available, and helping new contact lens wearers learn insertion and removal. The technician helps manage appointments and patient flow, maintains accurate records, prepares reports as needed, and keeps the exam room, equipment, and contact lens trials organized and maintained. The role may also support the retail sales team as directed by the Store Leader. The ideal candidate is professional, compassionate, precise, organized, effective at multitasking, and comfortable collaborating with doctors, patients, and store colleagues. They should be comfortable with technology and able to learn medical applications quickly. Experience in a medical setting, optometry, electronic health records, healthcare technology, or completion of an optometric technician training program or CPOT certification is a plus. Warby Parker describes its mission as making exceptional vision care simple and accessible and supporting vision for all through its Buy a Pair, Give a Pair program. Compensation includes a competitive base salary or hourly rate and variable compensation for eligible employees. The job posting does not specify a pay range.

Requirements

Professional, articulate, and compassionate approach to patient care.
Able to collaborate and communicate effectively and efficiently with doctors, the store team, and patients.
Strong multitasking, organizational, and time-management skills to prioritize appointments and maintain patient flow.
Able to think outside the box when needed.
Precise and comfortable with technology, with the ability to quickly learn and effectively use new medical applications.

Nice To Haves

One or more years of experience in a medical environment supporting doctors.
Strong knowledge of eyewear and ability to accurately describe product features and benefits.
Working knowledge of G Suite.
Previous experience in optometry, electronic health records, or medical care.
Familiarity with healthcare technology systems and equipment, including EMR systems, retinal cameras, and exam room equipment.
Completion of an Optometric Technician training program or CPOT certification (Certified Paraoptometric Technician).

Responsibilities

Act as the primary liaison between the doctor and patient, establishing rapport with eye exam patients.
Perform preliminary clinical data collection, including autorefraction, visual acuity, eye pressure, pupil testing, ocular motility testing, retinal imaging, and lensometry.
Support in-person and video-assisted eye exam appointments as available.
Train new contact lens wearers in insertion and removal, and train additional team members on this process as directed by the Store Leader.
Support patients and the store team through appointment confirmation, annual exam outreach, and contact lens follow-up.
Manage patient flow through the eye exam process efficiently.
Help the doctor maintain meticulous and accurate records of collected data.
Help prepare reports for other medical professionals as needed.
Follow governmental regulations, privacy policies such as HIPAA/PIPEDA, and company procedures.
Prepare and maintain an organized exam room by replenishing supplies, keeping contact lens trials current, maintaining equipment cleanliness, and performing maintenance and calibration as needed.
Support the retail sales team as directed by the Store Leader.