Optometric Technician I - 049

Keplr Vision • Wilmington, NC

3d

About The Position

The Optometric Technician I ensures patients receive quality care and supports the Optometrist in patient care, helping provide a positive patient experience. Under the guidance of the optometrist or location manager, the technician performs pre-screenings and diagnostic tests, gathers medical histories, communicates with doctors, staff, and patients, and supports patient scheduling and office flow. The role also includes explaining insurance coverage and vision benefits, training patients in contact lens use and care, obtaining insurance authorizations and benefit verification, posting charges, and documenting exams and procedures as directed by the doctor. Duties and responsibilities may change at any time with or without notice. This position reports to the Practice Manager or their designee.

Requirements

• High school diploma or equivalent.
• Excellent verbal and written communication skills.
• Strong multitasking and time-management skills.
• Strong organizational skills and attention to detail.
• Strong problem-solving skills.
• Ability to perform basic math.
• Team player with good interpersonal and listening skills.
• Flexibility to accommodate schedule changes on short notice to meet business needs.
• Excellent customer service skills and professional presentation are critical to the role.

Nice To Haves

• At least 1 year of experience is described as ideal.
• Previous experience as an Optometric Technician is preferred but not required.
• Previous experience with electronic medical records is preferred but not required.
• Passion for self-improvement and continuing education.

Responsibilities

• Pre-screen patients before they see the optometrist, including administering diagnostic tests.
• Gather patients’ medical histories.
• Communicate with doctors, staff, and patients.
• Answer phone calls, greet patients, and schedule appointments.
• Educate patients about insurance coverage and vision benefits.
• Train patients in proper contact lens use and care.
• Obtain insurance authorizations and verify benefits.
• Accurately post charges for exam fees, co-pays, and products sold.
• Assist team members as needed to meet individual and team goals.
• Accurately and thoroughly document optometry exams and procedures as performed by the doctor.
• Record appropriate diagnoses and symptoms, along with follow-up instructions and prescriptions as directed by the doctor.
• Coordinate patient scheduling, monitor patient flow, and communicate delays.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED