Optometric Technician I - 049

Keplr Vision • Wilmington, NC

3d

About The Position

The Optometric Technician I helps ensure patients receive high-quality care and a positive experience. Under the guidance of the optometrist or location manager, the technician assists with patient care and clinic operations, including preparing patients for examinations, supporting the doctor, and coordinating patient flow. The role also involves communicating with patients and staff, documenting examinations and procedures, and helping the team meet its goals. Duties and responsibilities may change at any time with or without notice.

Requirements

• High school diploma or equivalent.
• Excellent verbal and written communication skills.
• Strong multitasking and time-management skills.
• Strong organizational skills and attention to detail.
• Strong problem-solving skills.
• Ability to perform basic math.
• Team player with good interpersonal and listening skills.
• Passion for self-improvement and continuing education.
• Flexibility to accommodate schedule changes on short notice to fulfill business needs.
• Excellent customer service skills and professional personal presentation.
• Ideal candidate has at least 1 year of experience.

Nice To Haves

• Previous experience as an Optometric Technician; preferred but not required.
• Previous experience with electronic medical records; preferred but not required.

Responsibilities

• Pre-screen patients before they see the optometrist, including administering diagnostic tests.
• Gather patients’ medical histories.
• Communicate with doctors, staff, and patients.
• Answer phone calls, greet patients, and schedule appointments.
• Educate patients about insurance coverage and vision benefits.
• Train patients on proper contact lens use and care.
• Obtain insurance authorizations and verify benefits.
• Accurately post charges for examination fees, co-pays, and products sold.
• Assist other team members as needed to reach individual and team goals.
• Accurately and thoroughly document optometry examinations and procedures as the doctor performs them, including appropriate diagnoses, symptoms, follow-up instructions, and prescriptions as directed by the doctor.
• Coordinate patient scheduling and monitor patient flow throughout the office, communicating delays appropriately.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED